Indirect Account Manager (Retail)

Location: Mechelen and the Wallonia region, Belgium. Monday is a fixed office day in Mechelen; the rest of the week is primarily spent visiting partners throughout Wallonia, with one day for administration or home office.

Company

hirify.global operates a retail partner network supported by indirect sales.

What you will do

• Manage a portfolio of retail partners across Wallonia as the primary point of contact.
• Build partner relationships and develop high-potential partners into strategic long-term business partners.
• Drive sales performance, customer acquisition, retention, profitability, and cost-of-sales management through qualitative and quantitative KPIs.
• Own weekly, monthly, and quarterly partner business reviews and governance processes.
• Deliver product training, sales enablement, and commercial coaching to improve partner capabilities and customer experience.
• Coordinate with Go-To-Market, Sales Support, Commission, Customer Operations, and Back Office teams; resolve operational escalations and ensure compliance.

Requirements

• Bachelor’s or Master’s degree, or equivalent relevant experience.
• At least 5 years of experience in retail management, account management, partner management, indirect sales, or a similar commercial role.
• Proven experience managing external business partners and driving commercial results.
• Strong understanding of sales KPIs, commercial performance management, business reviews, partner management, and stakeholder management.
• Experience in customer-facing and stakeholder-intensive environments.
• Ability to work independently while managing a geographically dispersed partner network.
• Strong analytical and business acumen, communication and presentation skills, operational follow-up, and organizational skills.
• Ability to influence internal and external stakeholders, with a proactive and hands-on attitude.
• Native-level or near-native French communication skills are mandatory.
• Willingness to travel regularly throughout Wallonia.

Nice to have

• Experience in telecommunications, retail, FMCG, or a comparable commercial environment.
• Telecom industry experience, indirect sales channel and partner ecosystem experience, or a retail-sector background.
• Knowledge of customer acquisition and retention strategies, commercial coaching and training, CRM systems, and sales reporting tools.
• Understanding of partner profitability management and cost-of-sales calculations.
• Existing network within the Walloon retail market.
• English language skills at professional working proficiency.

Culture & Benefits

• Full-time working regime.
• Monday is a fixed office day in Mechelen.
• Regular partner travel throughout Wallonia is required.
• One day per week is allocated to administration or home office.
• Dutch is not required.