Head of IT Operations & Service Delivery

Location: Belvaux/Esch-sur-Alzette, Luxembourg; hybrid work supported through a home working policy

Gross monthly salary: €7,460–€9,742, paid over 13 months (€96,980–€126,646 annually), adjusted pro rata for part-time employment.

Company

hirify.global is a research and technology organization working across materials, environment, and IT, transforming scientific knowledge into technologies, smart data, and tools.

What you will do

• Define and lead the IT Operations strategy and governance model, including accountability, escalation, operating structures, and coordination with Infrastructure, Applications, and Information Security.
• Manage and develop a 10-person team across Service Desk, Operational Security, and Software Asset Management.
• Own the digital workplace strategy, Service Desk performance, ITSM service standards, user experience, and communications for operational changes and incidents.
• Coordinate incident, request, and major incident management, including root cause analysis and corrective actions.
• Oversee endpoint protection, identity and access operations, vulnerability remediation, patching, compliance readiness, asset and configuration management, software licensing, and vendor performance.
• Monitor KPIs, SLAs, operational metrics, and user satisfaction while leading continuous service improvement, budgeting, forecasting, and cost control.

Requirements

• Master’s degree in Computer Science, Information Technology, or a related field.
• 10+ years of IT Operations management experience, including hands-on system management experience.
• Experience defining and executing an IT Operations strategy aligned with organizational goals, contributing to senior IT leadership discussions, investment prioritization, risk governance, and long-term service planning.
• Track record of organizational change through service model redesign, tooling transformation, or changes in how IT is consumed and valued.
• Experience managing Service Desk, End User Computing, and operational IT teams, including implementing and running ITSM processes and tools.
• Practical experience with IT security operations, system patching, vulnerability remediation, incidents, security events, and operational escalations.
• Solid understanding of enterprise IT environments, including collaboration solutions, Microsoft 365, endpoints, servers, networks, identity, and applications.
• Experience with asset, license, and configuration management in complex environments and exposure to compliance-driven environments such as ISO 27001 or NIS2.
• Strong analytical, organizational, problem-solving, communication, leadership, coaching, stakeholder relationship, and project management skills.
• Fluency in English at C1 level and French at B2 level, both oral and written, is required.
• Applicants must be comfortable working with diverse technical users and must not require a purely stable, fully standardized environment; the role requires autonomous, data-driven service improvement and seasoned leadership.

Nice to have

• ITIL, Microsoft, or cloud certifications.

Culture & Benefits

• Permanent, full-time employment with a 40-hour work week.
• Research-oriented, multicultural, and international environment with more than 50 nationalities.
• 32 days of paid annual leave, 11 public holidays, a 13-month salary, and statutory health insurance.
• Flexible working hours, home working policy, and lunch vouchers.
• Personalized learning programs, inclusive working practices, and an environment supporting curiosity, innovation, and entrepreneurship.

Hiring process

• Apply formally online through the HR system; applications by email will not be considered.
• Include a position-focused motivation letter, a CV with contact details, and contact details for two references.
• Applications are reviewed continuously until the position is filled; a background check, criminal record certificate, and additional export-control checks may apply.