Change Management Specialist (Healthcare)

Location: San Diego, California, United States; primarily at the San Diego headquarters or another company location, with remote work available only with management approval based on business requirements.

Salary: $156,148–$281,067 annually.

Company

hirify.global is a privately held pharmacy benefit manager providing pharmaceutical and technology solutions to payers, providers, and consumers in the healthcare industry.

What you will do

• Lead or support end-to-end change strategy, planning, and execution for complex, strategic, cross-functional programs.
• Build and manage change plans covering stakeholder engagement, communications, training, business readiness, go-live preparation, command center support, hypercare, and transition to long-term support.
• Conduct stakeholder, change impact, readiness, adoption risk, training needs, support model, and go-live risk assessments across business, clinical, operational, technology, client-facing, and compliance groups.
• Partner with program managers, product owners, operational leaders, technology teams, compliance, HR, communications, support teams, and subject matter experts.
• Maintain executive-ready change plans, sponsor action plans, communications calendars, training roadmaps, readiness dashboards, and hypercare plans.
• Measure adoption and readiness, support issue triage and stabilization, and coach product owners, change champions, and program team members.

Requirements

• BS/BA and 13+ years of experience, or an equivalent combination of education and experience, including 10 years as a subject matter expert in the respective areas.
• Experience leading change across multiple workstreams, stakeholder groups, business functions, and leadership levels.
• Experience supporting product or platform releases, go-lives, command centers, hypercare, operational readiness, and transition-to-support activities.
• Strong or advancing executive communication, facilitation, issue framing, and decision-support skills.
• Experience building change strategies for technology-enabled transformation, process redesign, operating model changes, or regulatory/compliance-driven programs.
• Ability to connect change work to measurable adoption, readiness, support, stabilization, operational, client/member experience, or business outcome metrics.
• Intermediate to advanced knowledge of Microsoft Office, MS Project or SmartSheet, and Visio; intermediate knowledge of at least one content management system such as SharePoint, Confluence, or a wiki.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and apply logical or scientific thinking to practical problems.
• Ability to write reports, business correspondence, procedure manuals, and routine correspondence, and speak effectively before customer or employee groups.

Nice to have

• Healthcare, payer, PBM, pharmacy, claims, formulary, clinical, government programs, or related experience.
• JIRA and Power BI experience.
• PMP or another project management certification.

Culture & Benefits

• Full-time exempt employment with medical, dental, vision, wellness, life, and disability insurance.
• Paid time off, company-paid holidays, 401(k) with company match, tuition reimbursement, incentive compensation, and employee referral bonus.
• Core business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; flexibility to work nights, weekends, or holidays may be required.
• Domestic travel may be required, and the role involves regular coordination with internal clients, colleagues, clients, and vendors.
• No supervisory responsibilities.

Hiring process

• Submit a resume through the hirify.global careers website.
• This position is not eligible for visa sponsorship.