IT Support Technician (EdTech)

Location: Primarily based at the Campbell, CA office, with frequent travel exceeding 50% to local campuses within a 50-mile radius and remote work when required.

Company

hirify.global is a national network of independent schools serving students from preschool through 12th grade through tuition-funded educational programs.

What you will do

• Provide first-line on-site and remote IT support to internal and external customers in schools and corporate offices.
• Install, deploy, configure, upgrade, and maintain computers, printers, mobile devices, and other hardware.
• Diagnose and resolve client-side network, operating-system, software, and hardware issues.
• Manage hardware assets and enter, document, and escalate support tickets in ServiceNow.
• Assist IT teams with network and server issues, new hardware installations, and corporate IT projects.
• Visit campuses to resolve incidents and perform related technical duties.

Requirements

• At least 2 years of experience in a similar, high-paced help desk environment.
• Bachelor’s degree in a related area and/or equivalent experience or training.
• Excellent customer service skills across telephone, email, and in-person support.
• Ability to perform hardware upgrades, including hard-drive, memory, and screen replacement.
• Experience deploying OS images for Windows, ChromeOS, macOS, and iOS.
• MDM/EMM experience and experience with an enterprise ticketing system such as ServiceNow.
• Ability to provide on-call and after-hours support for critical incidents and maintenance windows.
• Technical, analytical, organizational, troubleshooting, documentation, and technical-writing skills; ability to prioritize multiple tasks independently and collaboratively.
• Fluent English, confidentiality with sensitive data, and a good driving record are required.
• Knowledge and practical ability to apply ITIL; basic to mid-level network troubleshooting, including enterprise wireless deployment.
• Knowledge of Windows, macOS, iOS, Android, Linux, web browsers, email clients, office applications, Google Workspace/G-Suite, Google Apps, and Office 365.
• Ability to bend, stoop, walk extensively, spend significant time at a computer, drive, and lift up to 40 pounds.

Nice to have

• MCITP, MCTS, CCNA, A+, Network+, or similar certification.
• Experience working in an educational environment with edtech applications.

Culture & Benefits

• Full-time role supporting technology across independent schools and corporate operations.
• Hybrid work pattern combining office, campus, and remote support; frequent local travel is required and reimbursed according to company policy.
• On-call and after-hours service is required for critical incidents and maintenance windows.
• Reasonable accommodations are available for qualified individuals with disabilities.
• hirify.global is an Equal Opportunity Employer.