Strategic Program Manager, Implementation (MANTL)

Location: US Remote; candidates must be eligible to work in the United States for full-time employment.

Salary: $120,000–$150,000 annually.

Company

hirify.global provides a digital sales and service platform for U.S. banks and credit unions, combining onboarding, digital banking, data, and marketing solutions as a SaaS fintech product.

What you will do

• Lead complex implementation programs and strategic customer onboarding engagements across large-scale or high-impact portfolios.
• Coordinate Delivery, Technical Services, Product, Customer Success, engineering, customers, and executive stakeholders.
• Manage implementation strategy, schedules, dependencies, risks, escalations, customer readiness, and delivery health.
• Facilitate executive-level communication and guide customers through complex implementation decisions and milestones.
• Develop governance, reporting frameworks, project management methodologies, and scalable delivery processes.
• Lead operational improvement, automation, capacity planning, forecasting, mentoring, and implementation strategy initiatives.

Requirements

• 6–10 years of experience leading complex implementation programs, enterprise customer onboarding initiatives, project delivery portfolios, or client-facing operational programs in SaaS, fintech, banking technology, or related environments, including strategic customer engagements and cross-functional delivery.
• Bachelor’s degree in Business, Project Management, Information Systems, Communications, or related experience.
• Advanced expertise in complex implementation programs and strategic customer onboarding initiatives.
• Experience leading large-scale implementation portfolios involving multiple teams, dependencies, and customer stakeholders.
• Strong project governance, scheduling, risk management, escalation management, leadership, organization, analysis, and customer relationship management skills.
• Ability to analyze and resolve operational, delivery, and stakeholder challenges across cross-functional environments.
• Ability to influence operational strategy, implementation methodologies, and delivery best practices.
• Exceptional written and verbal communication skills, including executive-level customer interactions.
• Experience developing scalable implementation processes, reporting frameworks, and operational improvements.

Nice to have

• Experience with enterprise-scale fintech, SaaS, or digital banking implementation programs.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• PMP or PgMP certification.
• Experience with operational transformation, implementation scalability, automation, technical onboarding, integration coordination, or customer readiness operations.
• Experience mentoring implementation program managers or supporting executive customer escalations and strategic implementation initiatives.

Culture & Benefits

• Remote-first work environment for U.S.-based roles.
• Unlimited paid time off.
• 401(k) with employer match and additional benefits.
• Diverse, inclusive culture with a focus on employee growth.
• Employment sponsorship is not available.

Hiring process

• Applications from outside recruiting firms are not requested.