Product Service Coordinator (Medical Devices)

Location: Skaneateles, New York, United States. Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is not available.

Base salary: $44,800–$61,600 per year.

Company

hirify.global develops healthcare products and supports healthcare delivery with a mission to save and sustain lives.

What you will do

• Receive returned medical devices, verify product information, and enter service details into SAP.
• Create and maintain service records covering customer accounts, billing, return authorizations, costs, revenue, complaints, and repair documentation.
• Create sales, exchange, loaner, and outbound delivery orders for repair and replacement activities.
• Communicate with customers about estimates, purchase orders, payments, service status, and product returns.
• Coordinate with Quality, Regulatory, Customer Service, Shipping, Technical Support, Engineering, Credit, and other internal teams.
• Support receiving and warehouse activities, document complaints, and escalate potential MDR-related events and quality concerns.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in service operations, customer service, order management, logistics, administrative support, data processing, or a related environment.
• Experience using computer-based systems to process orders, service transactions, customer information, or operational documentation.
• Ability to accurately enter and manage data in multiple systems in a high-volume workflow.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Typing speed of at least 40 words per minute.
• Ability to lift and move materials weighing up to 40 pounds.

Culture & Benefits

• Full-time employment with medical and dental coverage beginning on day one, plus life, disability, and business travel accident insurance.
• 401(k) retirement savings plan with employee contributions and company matching, employee stock purchase plan, and flexible spending accounts.
• Educational assistance, paid holidays, 20–35 days of paid time off based on length of service, family and medical leave, and paid parental leave.
• Additional benefits include commuting support, employee discounts, an employee assistance program, and childcare benefits.
• Work is performed in the Skaneateles, New York location and includes service, receiving, and warehouse support activities.