Order Management Specialist

Location: Richmond, Virginia, United States of America; onsite

Base salary: $68,600–$109,760 annually.

Company

hirify.global develops solutions that help industries operate more efficiently and cleanly.

What you will do

• Provide customer support, including technical, order, and payment-related assistance.
• Process and manage customer orders from initiation through completion, coordinating with Sales, Product Marketing, Logistics, Project Management, and other internal teams.
• Act as the primary customer contact, resolve issues, manage correspondence, provide updates, and coordinate actions to maintain satisfaction.
• Support targets for inventory turns, on-time delivery, customer-requested delivery, and Net Promoter Score.
• Maintain accurate ERP commercial master data, payment and trade policy information, and customer contract data.
• Review customer requests, follow up with stakeholders, and share functional best practices and lessons learned.

Requirements

• Preferred bachelor's degree in engineering, Business Administration, or a related field plus 2+ years of relevant experience in customer experience success, project execution, and supply chain.
• Alternatively, an associate's degree in English, Business Administration, or a related field plus 3+ years of relevant experience.
• Alternatively, a high school diploma/GED plus 5+ years of relevant experience.
• Knowledge of budget and performance management, data analysis and reporting, project management, customer satisfaction, inventory management and control, logistics, order handling and fulfillment, and resource management and capacity planning.

Culture & Benefits

• Hands-on development, mentorship, and learning opportunities.
• Eligible US employees may receive medical, dental, vision, life, disability, parental leave, employee assistance, and supplemental benefits.
• 401(k) savings plan with company contributions and an employee stock acquisition plan.
• 11 paid holidays, with vacation provided under a permissive time-away policy for salaried exempt positions.
• Employment must comply with applicable local hirify.global employment requirements and processes.