Store Ops Solutions Manager - Technical Content Development (Banking)

Location: Remote, based in Mount Laurel, New Jersey, United States of America; occasional domestic travel required, with flexible hours and 24/7 accessibility during project delivery phases.

Salary: $91,000–$145,600 USD annually.

Company

TD is a global financial institution and major North American bank serving households and businesses in Canada, the United States, and other markets.

What you will do

• Lead technical writing and policy governance for Retail Store Operations.
• Develop and maintain operational processes, procedures, standards, work instructions, and controlled content.
• Identify operational risk trends and design solutions for Retail Stores and business partners across product, deposit operations, audit, compliance, and regulatory functions.
• Implement controls to detect and mitigate regulatory violations and breakdowns in internal controls.
• Advise and educate senior management, regional operations leaders, and store operations stakeholders on operational risk, compliance, and procedures.
• Manage a project specialist, represent Store Operations on new projects, and ensure effective training and communication.

Requirements

• Four-year degree or equivalent experience.
• 5–7 years of related experience, including operations management or project management experience.
• Strong leadership, written and verbal communication, customer service, teamwork, and relationship-building skills.
• Effective understanding of compliance and regulatory requirements.
• Ability to work flexible hours, travel domestically as needed, and remain accessible 24/7 during project delivery phases.
• Ability to perform continuous sedentary work, multitask, operate standard office equipment, concentrate for long periods, and read, write, and comprehend instructions.

Nice to have

• Experience developing clear, concise procedural content that translates complex requirements into actionable, step-by-step guidance.
• Experience drafting and maintaining policies, standards, or controlled content in a regulated or complex operating environment.
• Ability to translate regulatory, risk, control, and business requirements into precise plain-language content.
• Knowledge of document ownership, approvals, version control, maintenance, and review cycles.
• Experience aligning policies, procedures, standards, job aids, and related operational content.
• Experience partnering with Risk, Compliance, Legal, Operations, and subject-matter experts to develop and validate content.
• Experience applying documentation standards, templates, and quality controls to support consistency, accuracy, and audit readiness.
• Technical or controlled-content experience in financial services or another highly regulated industry.

Culture & Benefits

• Remote work arrangement with training and onboarding support.
• Health and well-being benefits, savings and retirement programs, paid vacation, flex and holiday time off, banking benefits, and discounts.
• Career development conversations, training programs, online learning, mentoring, and performance support.
• Variable compensation or incentive awards may include cash and/or equity eligibility.
• Respectful workplace with equal employment opportunity and accommodation support.

Hiring process

• Candidates of interest will be contacted to schedule an interview, with outcomes communicated by email or phone.
• Applicants needing accommodations may contact the hirify.global US Workplace Accommodations Program and provide their full name, preferred contact method, and required accommodation.