Junior Technical Writer (Banking)

Location: Hybrid in Toronto, Ontario, with 1–3 days per week on-site; employees must reside and work within their current jurisdiction in Canada.

Company

hirify.global is a relationship-oriented bank developing financial services and internal knowledge solutions for the modern world.

What you will do

• Write and maintain documentation for frontline and back-office roles, including procedures, processes, policies, product information, standards, guidelines, legal disclosures, sales campaigns, and communications.
• Create clear, concise, accurate, complete, and accessible content for Knowledge Central using plain-language and style-guide standards.
• Support small, medium, and large documentation work packages for hirify.global projects.
• Coordinate needs-assessment and documentation review sessions with submitters and business partners.
• Recommend documentation solutions using content reuse, search, plain language, and intranet design practices.
• Support metadata and AI writing requirements, process improvements, AI initiatives, and content migration efforts.

Requirements

• Currently enrolled in post-secondary education; a B.A. or Master's degree in English or the Arts is in progress.
• Excellent written English communication skills, including grammar, spelling, and plain-language use.
• Ability to take a user-centric approach to designing, creating, and managing content.
• Ability to adapt writing style, tone, and complexity for different audiences.
• Strong verbal communication, analytical, and problem-solving skills.
• Ability to work quickly and effectively while maintaining accuracy and attention to detail.
• Flexibility and adaptability.
• Knowledge of Microsoft Office 365.
• Technical writing certification or equivalent is an asset.

Nice to have

• Knowledge of Jira, Confluence, SharePoint, HTML, and technical writing techniques.

Culture & Benefits

• Full-time temporary fixed-term position for the Winter 2027 term, from January through April, ending April 23, 2027.
• 37.5 hours per week with a hybrid work arrangement.
• Competitive compensation, banking benefits, wellbeing support, employee and family assistance programs, and points-based recognition.
• Inclusive and accessible work environment with accommodation available during the recruitment process.
• Employees must be legally eligible to work at the specified location and, where applicable, hold a valid work or study permit.

Hiring process

• Submit a resume of no more than two pages, a cover letter of no more than one page, and the most recent unofficial transcript together as one PDF in the Resume section.
• An attribute-based assessment and skills tests may be required, including simulation, coding, French proficiency, or Microsoft Office testing.
• Multiple positions are available, and candidates may be considered by more than one hiring team.