Senior Manager, Business Analytics - Strategic Modeling

Location: Remote in Canada, from British Columbia or Ontario; occasional visits to a hirify.global office may be required for team events or meetings.

Salary: CAD 137,000–205,000 per year, plus potential eligibility for a discretionary cash bonus of 15% of base salary.

Company

hirify.global provides tools, insights, and support that help entrepreneurs build websites, attract customers, sell products and services, and manage their work online.

What you will do

• Lead and develop a multidisciplinary Business Analytics team covering long-term revenue forecasting, contact forecasting, capacity planning, and strategic modeling.
• Establish an integrated framework connecting commercial assumptions, customer demand, productivity, workforce capacity, hiring, training, and financial outcomes.
• Build and oversee forecasting, scenario, and sensitivity models for demand, conversion, productivity, AHT, attrition, automation, and hiring timelines.
• Translate analytical outputs into capacity, hiring, training, and investment recommendations for senior and executive leaders.
• Set standards for forecasting methodology, model governance, validation, backtesting, documentation, automation, scalability, and continuous improvement.
• Partner with Care leadership, Finance, Operations, Recruiting, Command Center, and other cross-functional teams to assess risks, tradeoffs, and business decisions.

Requirements

• 8+ years of experience in business analytics, forecasting, strategic planning, financial modeling, capacity planning, or a related quantitative discipline.
• 3+ years of people leadership experience, including developing analytics professionals and leading complex cross-functional analytical initiatives.
• Experience building and improving forecasting, scenario modeling, and strategic planning capabilities, including time-series forecasting, model validation, backtesting, and sensitivity analysis.
• Strong SQL proficiency and working knowledge of Python and/or R for analytical modeling, automation, or forecast development.
• Experience with business intelligence tools such as Amazon QuickSight, Tableau, or Power BI.
• Strong financial and operational acumen, with the ability to turn complex analytics into clear, data-driven recommendations and influence senior and executive stakeholders.

Nice to have

• Experience building or scaling a centralized forecasting, strategic modeling, workforce analytics, or capacity planning function.
• Experience supporting large-scale customer care, contact center, sales, or other high-volume service operations.
• Experience integrating revenue forecasts, customer demand, workforce capacity, and financial planning into a unified business model.
• Advanced experience with statistical or time-series forecasting methods and automated or scalable forecasting solutions.
• Master's degree in Finance, Economics, Statistics, Operations Research, Data Analytics, Mathematics, or another relevant quantitative field.

Culture & Benefits

• Remote work from British Columbia or Ontario, with occasional office visits for team events or meetings.
• Benefits include competitive pay, paid time off, parental leave, healthcare, dental and vision insurance, life insurance, retirement savings, and employee assistance programs.
• Additional benefits may include paid sick and personal time, paid holidays and Wellness days, employee stock purchase opportunities, and equity-plan eligibility.
• hirify.global supports diversity, equity, inclusion, belonging, and employee resource groups.
• Side hustles are permitted, and the company supports entrepreneurial activity.