Senior Lifecycle Programs Strategist

Location: Remote US

Compensation: $142,000–$152,000 annual base salary plus bonus and equity.

Company

hirify.global is a remote-first cybersecurity company founded by former NSA cyber operators that develops in-house technology supported by a 24/7 human-led Security Operations Center.

What you will do

• Own the customer and partner lifecycle operating model from marketing handoff through Account Management execution, aligning stakeholders and priorities to improve expansion outcomes.
• Identify and lead automation opportunities by defining requirements and implementing scalable workflows, routing, and handoffs across go-to-market platforms.
• Design and execute re-engagement plays for delayed, stalled, and closed-lost cross-sell and expansion opportunities, including recovery hypotheses, eligibility, audience logic, sequences, automation, and measurement.
• Establish clear handoffs for Account Management and other customer-facing roles, then improve follow-up using field feedback and performance results.
• Apply consent, opt-in and opt-out, suppression, contact governance, and outreach coordination requirements.
• Build the lifecycle measurement framework covering engagement, rep follow-through, conversion, recovered pipeline, and influenced pipeline; use approved AI tools for research, documentation, analysis, and workflow preparation with validation.

Requirements

• Experience shaping lifecycle strategy and operating models while building or improving sequences, workflows, routing, and automation.
• Experience designing targeted lifecycle motions across marketing automation, email, CRM, and sales engagement platforms, including audience segmentation.
• Understanding of customer lifecycle, cross-sell, expansion, closed-lost recovery, install-base, or partner motions, with the ability to translate business goals into practical programs.
• Working knowledge of email compliance, consent and opt-out requirements, suppression logic, and contact governance.
• Ability to use customer, opportunity, product, and engagement data to build accurate audiences and evaluate play performance.
• Strong strategic judgment, systems thinking, ownership, and ability to turn ambiguous opportunities into prioritized, scalable plans and lead cross-functional teams without formal authority.
• Ability to use AI for research, documentation, analysis, and workflow tasks while applying judgment regarding accuracy, privacy, and appropriate use.

Culture & Benefits

• 100% remote work environment.
• Paid vacation, sick time, holidays, 12 weeks of paid parental leave, and comprehensive medical, dental, and vision benefits.
• 401(k) with a 5% contribution regardless of employee contribution, life and disability insurance, and stock options for all full-time employees.
• $500 one-time home-office reimbursement, annual education and professional development allowance, and $75 USD monthly digital reimbursement.
• Access to BetterUp for coaching and personal and professional growth; inclusive workplace culture.