Senior Onboarding Customer Success Manager

Location: USA - Remote; willingness to travel to client locations for professional services when needed, with less than 25% travel. Other listed location: Denver, Colorado, United States.

Salary: $87,000–$116,000 annually plus variable pay.

Company

Ping Identity provides an intelligent cloud identity platform for secure digital experiences, cybersecurity, and identity and access management for large enterprises worldwide.

What you will do

• Manage deployment strategies and all phases of enterprise customer deployment lifecycles.
• Plan and oversee delivery schedules, project communications, goals, risks, issues, decisions, and action items.
• Drive customer, vendor, internal, and third-party teams toward business outcomes and successful delivery.
• Collaborate with sales, product, support, cloud service consultants, product management, and engineering.
• Engage with C-level executives, senior leaders, technical subject matter experts, and project-level resources.
• Challenge, recommend, redirect, and manage client expectations while understanding customer environments and execution limitations.

Requirements

• Deep expertise leading enterprise-level customer deployment projects.
• Experience managing technical projects involving customer and vendor members and stakeholders.
• Understanding of Ping Identity’s value proposition and technology principles covering infrastructure, business applications, data management, security, application platforms, and consumer-facing technology.
• Knowledge of project management best practices for large, complex projects, including enterprise cloud migration or cloud deployment projects.
• Ability to lead individuals, teams, or multiple groups and present to C-level executives and technical subject matter experts.
• Outstanding written and verbal communication skills and experience preparing and distributing project communications.
• Player Coach mindset, excellent people management skills, and the ability to influence, negotiate, and achieve results.
• Proven ability to manage conflicting priorities and escalations under pressure.
• Willingness to travel to client locations when needed, with less than 25% travel.

Culture & Benefits

• Flexible, collaborative work environment with startup-oriented values.
• Culture focused on empowerment, inclusion, individuality, and belonging through Employee Resource Groups.
• Regular company and team bonding events, volunteering, and community initiatives.
• Generous PTO and holiday schedule, parental leave, healthcare options, and retirement programs.
• Education reimbursement and commuter offset for specific locations.