Client Relations Specialist

Location: Hybrid roles based in Kansas City, MO, or Braintree, MA, United States

Salary: $60,000–$94,112.55 USD annual base salary for Massachusetts.

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations, supporting data management, process automation, and large-scale operational environments.

What you will do

• Build and maintain client relationships as the primary contact for day-to-day service and operational needs.
• Coordinate inquiries, service requests, operational issues, escalations, and resolutions with internal technical, operational, and support teams.
• Monitor service delivery and operational performance against quality standards, client expectations, and service-level commitments.
• Learn client operations, products, and systems to anticipate needs and provide proactive service solutions.
• Communicate updates, maintain accurate client and issue documentation, and support client-related projects.
• Identify opportunities to improve service delivery, operational efficiency, client satisfaction, and additional support.

Requirements

• Bachelor’s degree, or a high school diploma/equivalent with at least 2 years of related experience.
• Strong client service and relationship management skills with a commitment to exceptional customer experiences.
• Excellent verbal and written communication skills for professional interaction with clients and internal stakeholders.
• Strong organization and time management skills, including prioritizing multiple requests and meeting deadlines.
• Analytical and problem-solving abilities, sound judgment, and attention to detail.
• Ability to work independently with limited supervision and collaborate effectively across teams.
• Ability to learn client operations, products, systems, and service delivery processes.
• Proficiency in Microsoft Office applications and comfort learning new technology platforms.
• Adaptability and a proactive approach to identifying solutions and improving client satisfaction.

Culture & Benefits

• Full-time employment in a hybrid work environment.
• Medical, dental, and vision coverage.
• 401(k) plan with company match, paid time off, holidays, and parental leave.
• Professional development reimbursement opportunities.
• Work with industry experts, modern platforms, and enterprise-scale financial services and healthcare operations.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled.
• Unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services are not accepted unless explicitly requested or approached by SS&C.