USA Sr. Specialist, Account Services

Location: Remote - Wisconsin, United States

Annual base pay: $44,250–$71,000 USD.

Company

hirify.global is a financial services organization undergoing a customer-centric, technology-driven transformation.

What you will do

• Manage daily issue resolution and provide administrative support for assigned partners and large employers with money movement or audit risk.
• Act as the subject matter expert and point of contact for assigned partners, supporting internal and external stakeholders.
• Monitor file processing, partner dashboards, operational data, service trends, and reporting.
• Own customized money movement and monthly partner processes while adhering closely to contractual obligations.
• Identify systemic issues, scalable process improvements, and opportunities to improve the partner experience.
• Track escalations, drive recovery efforts, support partner-related projects, and assist Partner Service Managers.

Requirements

• High school diploma, GED, or equivalent work experience required.
• At least 3 years of experience servicing partners and large employers.
• At least 2 years of experience with employee benefits, third-party administrators, or insurance carriers; HSA or notional product experience is preferred.
• Analytical, communication, problem-solving, confidentiality, and professional customer-service skills.
• Advanced knowledge of PC applications, including Microsoft Office.
• Ability to manage multiple concurrent tasks, meet rigorous deadlines, adapt to shifting priorities, and work with a diverse workforce and customer base.
• Flexibility to adjust working hours for business needs; training and occasional night or weekend work may be required.
• Must be legally authorized to work full-time in the United States without employer sponsorship.

Nice to have

• Familiarity with Salesforce.
• Advanced Excel and reporting skills.

Culture & Benefits

• Full-time employment with a rewards and benefits package supporting employees, families, and well-being.
• Inclusive and accessible application process with reasonable accommodations available.
• Strong risk culture with proactive and responsible risk management expected at all levels.
• Frequent minimal physical effort, including sitting, standing, and walking; occasional light lifting may be required depending on location.

Hiring process

• Apply for the role; contact TAOps@hirify.global.us for application assistance or disability accommodations.