Customer Success Associate

Location: USA - Clayton, MO; hybrid, 8 days per month

Salary: $34,300.00–$57,400.00 USD, plus bonus eligibility

Company

hirify.global provides products and services supported by customer success, implementation, and client management operations.

What you will do

• Proactively support onboarding for new customers and provide intermediate-level training and guidance.
• Address and resolve a broader range of customer inquiries and issues.
• Assist with renewals and upselling opportunities while maintaining strong client relationships.
• Monitor and analyze customer performance and engagement data.
• Ensure implementation schedules, targets, and budgets are met.
• Document customer interactions in CRM and collaborate with internal teams to apply feedback and improve products and services.

Requirements

• Enhanced verbal and written communication skills.
• Intermediate problem-solving ability across a wider range of customer issues.
• Basic analytical skills for tracking and interpreting customer data.
• Strong understanding of the relevant products and services.
• Advanced proficiency using CRM tools for customer management.
• Strong customer focus, empathy, collaboration, coordination, and ability to implement customer feedback.

Culture & Benefits

• Hybrid workplace with 8 office days per month.
• Medical, dental, and vision plans; 401(k); FSA/HSA; and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• Applicants may be required to appear onsite at a hirify.global office during recruitment, including in-person interviews.
• AI tools, virtual backgrounds, and external prompts are not permitted during interviews; AI-generated responses or third-party support may result in disqualification.

Hiring process

• Participate in interviews without AI tools or external prompts and be prepared for in-person interviews.
• Applicants may be required to appear onsite at a hirify.global office as part of the recruitment process.