Remote Operation Center Specialist (Robotics)

Location: Wilmington, Massachusetts, USA — company HQ; onsite role. Up to 5% travel to client locations and company HQ may be required.

Base salary: $69,000–$101,200 annually, varying by job-related knowledge, skills, and experience.

Company

hirify.global develops an AI-powered robotic and software platform for high-density warehouse automation and supply chain operations.

What you will do

• Remotely monitor automation system performance and availability while communicating with onsite teams.
• Coordinate responses to escalated incidents and support local control center workflows.
• Manage defined automation use cases and take action to maintain uptime, performance, and availability.
• Assess robotic vehicle failures, review log files, document findings, and alert service personnel.
• Troubleshoot software-related issues with off-site software engineers, onsite hirify.global teams, and customers.
• Develop standard operating procedures and best practices while identifying root causes and continuous improvement opportunities.

Requirements

• At least 1 year of related or equivalent work experience.
• Associate or bachelor's degree in Logistics, Supply Chain, Manufacturing, Industrial Automation, or equivalent work experience.
• Experience in a computer, automation, warehousing, manufacturing, or similar operational environment.
• Knowledge of automation, warehousing, and business processes, with the ability to learn new equipment and system relationships.
• Ability to review system performance, recognize trends, troubleshoot issues, and use data for problem solving.
• Strong written and verbal English communication skills, attention to detail, and a sense of urgency.
• Ability to multitask, collaborate across technical and operational teams, and work independently when required.
• Valid driver's license and ability to drive and/or fly to client locations and company HQ.

Culture & Benefits

• Full-time employment within Customer Operations and the Remote Operations Center.
• Medical, dental, vision, disability, 401(k), PTO, and other benefits.
• Business travel expenses are reimbursed according to program guidelines; a personal credit card may be required during onboarding until a corporate card is issued.
• Collaborative work with technology, operations, onsite customer teams, and cross-functional partners.