Support Engineer (Robotics)

Location: San Mateo, CA, United States

Base salary: $70,000–$150,000 USD per year

Company

hirify.global is building general-purpose robotic intelligence that adapts to unseen scenarios through data-driven machine learning for widespread robot deployment.

What you will do

• Own fleet uptime by troubleshooting, root-causing, and repairing electromechanical failures, and managing RMA workflows through return to service.
• Track fleet failures, identify recurring issues, and produce root-cause reports that drive design and process improvements.
• Build, test, and iterate prototypes and full systems with Electrical, Mechanical, and Firmware Engineers.
• Design CAD fixtures, jigs, enclosures, and harnesses; fabricate parts and produce machining-ready drawings using GD&T.
• Bring up and troubleshoot PCBAs, harnesses, sensors, power systems, and embedded communication interfaces using bench equipment, firmware tools, logs, and diagnostic scripts.
• Maintain lithium battery systems, document tests and failure analyses, manage version-controlled design files and BOMs, and support component sourcing.

Requirements

• BS or MS in Mechatronics, Electrical, Mechanical Engineering, or a related field, with 3+ years in a prototype, development, or failure-analysis lab.
• Experience with robotic, vehicle, or drone hardware, including PCBAs, harnesses, actuators, sensors, and power systems.
• Ability to methodically root-cause hardware failures, communicate findings clearly, and act on them.
• Working knowledge of circuits, power distribution, signal integrity, electrical components, schematics, cable drawings, and test procedures.
• Experience with SMD soldering and rework down to 0402, including hot-air and microscope work, plus harness assembly and rework to IPC-A-610 and IPC/WHMA-A-620 standards.
• Strong mechanical fundamentals covering tolerance and fit analysis, material selection, fasteners, vibration, and DFM for printed, machined, and sheet-metal parts.
• Comfort with parametric CAD, Linux, macOS, and Windows terminals, bash, SSH, serial tools, and basic Python or bash scripting.
• Experience with FDM/SLA 3D printing and basic machine-shop skills.
• Ability to work effectively in a fast-paced environment with changing hardware and priorities.

Nice to have

• Onshape experience for parametric CAD.

Culture & Benefits

• Hands-on engineering work across robotics, autonomous platforms, integrated hardware, and manufacturing workflows.
• Collaboration with Electrical, Mechanical, and Firmware Engineering teams.
• Opportunity to contribute alongside colleagues ranging from new graduates to domain experts.