Technical Customer Support Engineer (Robotics)

Location: East Coast United States; remote role with travel to customer and dealer sites in the region approximately 20–30% of the time

Company

hirify.global is a venture-backed robotics scaleup building aerial robots and data solutions for industries including mining, construction, agriculture, humanitarian work, environmental protection, and wildlife monitoring.

What you will do

• Own Tier 2 and Tier 3 technical escalations for US East customers and dealers.
• Investigate drone hardware, RGB, multispectral and LiDAR payloads, flight planning, integrations, and post-processing issues.
• Review customer datasets involving GCPs, PPK, coordinate systems, photogrammetry, and LiDAR outputs, and provide corrective guidance.
• Collaborate with payload partners and product and engineering teams in Zurich to resolve complex issues.
• Manage customer cases, history, and RMA logistics in HubSpot; identify upsell signals and document solutions in knowledge-base and troubleshooting materials.
• Deliver dealer certifications, onsite customer training, pilot projects, product demonstrations, workflow reviews, and technical sales support.

Requirements

• Bachelor’s degree in geomatics, surveying, civil engineering, GIS, or a related technical field, or equivalent experience.
• 3+ years of experience in the geospatial or surveying industry, including hands-on field and office survey work.
• Working knowledge of survey control, GNSS, RTK/PPK, coordinate systems, and accuracy reporting.
• Experience processing photogrammetry or LiDAR data with tools such as Pix4D, Agisoft Metashape, Trimble Business Center, LiDAR360, QGIS, or ArcGIS.
• Structured troubleshooting skills and the patience to investigate complex cases through root cause.
• Clear written and spoken English, with the ability to explain technical issues to customers, dealers, and engineers.
• Based on the US East Coast and ready to travel to customer and dealer sites there approximately 20–30% of the time.

Nice to have

• Professional Land Surveyor license or progress toward one.
• Hands-on experience with UAV mapping workflows and payload integrations.
• Background in technical support, customer success, or pre-sales for a technical product.
• Experience with HubSpot, Zendesk, or a similar CRM and ticketing system.
• Confidence delivering training or technical presentations.
• Startup experience.

Culture & Benefits

• Collaborative, feedback-driven environment focused on teamwork, open communication, learning, and continuous improvement.
• Work with a global and international team of more than 125 employees, including support, sales, product, and engineering colleagues in Zurich.
• Full-time remote work combined with recurring customer, dealer, and field activities in the US East region.