Manager, Robotic Operations Support (Robotics)

Location: Columbus, Ohio, United States

Company

hirify.global develops intelligent robotic systems that support industrial production and address skilled-labor shortages.

What you will do

• Own and staff Mission Control coverage across weekdays, weekends, and second- and third-shift schedules, ensuring continuous monitoring.
• Lead, develop, onboard, and ramp Mission Control specialists across all shifts.
• Act as a secondary customer and template-consultant escalation point for day-to-day Mission Control issues.
• Manage production planning support and coordinate with Fleet Engineering, Product, Customer Success, Fleet Management, and Preventative Maintenance.
• Monitor robotic weld execution in real time, triage issues, improve system health, and reduce downtime and L2 escalations.
• Develop release and rollout plans and establish change management for CMMC and CUI systems and architecture.

Requirements

• 5+ years of experience managing a 24/7 or shift-based operations team.
• Proven experience building and staffing weekday, weekend, and multi-shift schedules from the ground up.
• Strong customer-facing communication skills and comfort serving as an escalation point during production issues.
• Experience managing both generalist technicians and specialized technical roles, such as engineers.
• Comfort working in a fast-growing, still-forming organization and defining processes as the team scales.
• Ability to comply with U.S. export control regulations, including potential U.S. Person requirements where applicable.
• Ability to handle Controlled Unclassified Information and comply with applicable federal data-protection and confidentiality standards.
• Employment may be contingent on a compliant background check.

Nice to have

• Background in welding, robotics, manufacturing operations, remote monitoring, or technical support.

Culture & Benefits

• Work on technically challenging problems supporting industrial robotic production.
• Ideas and unique thinking are welcomed in a diverse and inclusive environment.
• The role supports work that may fall under U.S. Government contracts and applicable FAR and DFARS requirements.
• Equal-access accommodations are available during the application and hiring process.