Technical Account Manager (Dutch Speaking)

Location: London, UK

Company

hirify.global develops cloud-based learning environments and education technology designed to make learning more personalized, accessible, and engaging.

What you will do

• Act as a named technical resource and trusted advisor for strategic hirify.global customers.
• Review and prioritize open support incidents, provide escalations, and communicate product, supportability, and strategic product information.
• Coordinate with project, development, deployment, infrastructure consulting, support engineering, support management, and SaaS teams to resolve complex customer scenarios and integration issues.
• Lead account-growth initiatives, execute account plans, and deliver services defined in the Technical Account Management program.
• Provide enablement sessions, solution overviews, documentation, mentorship, and technical thought leadership.
• Maintain knowledge of current and upcoming hirify.global solutions and improve internal processes based on customer needs.

Requirements

• Fluency in Dutch is mandatory.
• Bachelor’s degree or diploma in a related field.
• Experience in a similar role or in software services or a technical role.
• Strong knowledge of Brightspace best practices, business-process definition, and enablement programs.
• Strong project organization, relationship-building, conflict negotiation, written and verbal communication, and critical-thinking skills.
• Ability to work independently, work remotely when required, present technical issues to non-technical audiences, and provide after-hours on-call support.

Culture & Benefits

• Flexible work arrangements and opportunities for learning and growth.
• Tuition reimbursement of up to CAD 4,000 through the SkillsWave continuing-education program.
• Two paid days off for SkillsWave-related exams or final assignments.
• Employee wellbeing programs, retirement planning, competitive benefits, wellness reimbursement, and home internet reimbursement.
• Two paid volunteer days, employee recognition, referral programs, and social events.
• Dog-friendly office spaces are available at offices in Kitchener, Winnipeg, Vancouver, and Melbourne.