Regional Manager, Workplace - Americas (AI-Enabled Workplace Operations)

Location: Burnaby, BC, Canada; hybrid work. The role leads workplace operations across the Americas, including the United States, Canada, and Latin America.

Base salary: $115,300–$173,800 annually, plus corporate bonus potential.

Company

hirify.global provides cloud-first networking and security solutions for enterprise customers.

What you will do

• Lead workplace priorities, operating plans, service standards, escalation paths, and day-to-day services across offices, managed workplaces, coworking locations, and virtual environments.
• Maintain safe, compliant, reliable workplaces through facilities operations, preventive maintenance, emergency preparedness, incident response, business continuity, and regional EHS coordination.
• Manage workplace openings, relocations, renovations, expansions, fit-outs, technology enablement, site exits, portfolio planning, space planning, and lease milestones.
• Manage regional operating and capital budgets, vendors, contracts, renewals, forecasts, performance, and cost-effective improvements.
• Implement processes, SOPs, playbooks, service catalogs, change-management programs, dashboards, and workplace technology including AI-enabled reporting, automation, knowledge management, request triage, and decision support.
• Coordinate engagement and events across onsite, hybrid, and remote employees while leading, coaching, and developing regional workplace team members.

Requirements

• 12+ years of progressive experience in workplace operations, facilities management, corporate real estate, employee experience, hospitality, events, EHS, or a related function, including delivery across multiple sites or a regional portfolio.
• Demonstrated success managing workplace operations across multiple locations, countries, business groups, or a geographically distributed portfolio.
• Strong knowledge of facilities operations, workplace services, vendor and contract management, space planning, occupancy and utilization, office projects, budgets, employee engagement, events, EHS, and business continuity.
• Experience managing office openings, relocations, renovations, expansions, fit-outs, or other workplace and real estate initiatives to approved scope, schedule, and budget.
• Ability to execute operational plans and service standards, maintain effective processes, recommend practical improvements, and make sound decisions in changing or ambiguous situations.
• Ability to work with senior leaders and cross-functional teams, influence without relying solely on formal authority, and work across cultures, time zones, and local requirements.
• Experience with workplace management, service-management, collaboration, analytics, and reporting tools such as Kadence, ServiceNow, Envoy, OfficeSpace, Microsoft 365, Teams, SharePoint, Power BI, or comparable platforms.
• Practical experience applying AI-enabled tools or automation to productivity, reporting, knowledge management, employee support, workflow efficiency, analytics, or decision-making, with attention to accuracy, privacy, security, and human oversight.
• Excellent communication, presentation, negotiation, organizational, financial, and project-management skills; bachelor’s degree in business, operations, facilities management, corporate real estate, hospitality, or a related field.

Nice to have

• Master’s degree or relevant certifications such as CFM, FMP, PMP, LEED, OSHA, or EHS credentials.

Culture & Benefits

• Inclusive culture focused on bold ideas, curiosity, creativity, continuous learning, and collaboration.
• Comprehensive health coverage, generous PTO, flexible work options, and learning and career-mobility programs.
• Leadership workshops, global employee resource groups, sixteen paid volunteer hours annually, and a charitable giving program with company match.
• Modern offices with EV charging, healthy snacks, hackathons, game nights, and culture celebrations.
• Performance-based compensation with pay transparency; corporate bonus potential is available.

Hiring process

• The first 90 days focus on learning the culture, meeting mentors and stakeholders, mapping systems, and establishing short- and long-term goals.
• Within six months, complete a current-state assessment, define the regional operating model, establish KPI dashboards, advance an AI-enabled workplace use case, and build an annual engagement and events calendar.
• Within one year, operationalize the scalable Americas workplace model and demonstrate measurable improvements in service, efficiency, employee experience, vendor performance, risk management, budget visibility, or cost effectiveness.