Technical Program Manager (AI)

Location: San Francisco, United States; hybrid

Salary: $257K–$335K base pay annually, plus equity and eligible performance-related bonuses.

Company

OpenAI is an AI research and deployment company building and safely deploying general-purpose AI products. People Innovation Labs develops AI-powered products for recruiting, HR, learning, performance, culture, and company-wide knowledge.

What you will do

• Lead complex, high-priority technical programs from planning through launch, adoption, and ongoing iteration.
• Translate product strategy and objectives into executable plans, operating cadences, decision forums, and accountability across product, design, engineering, data, and operations.
• Manage technical dependencies, sequencing, delivery risks, tradeoffs, disagreements, and launch readiness with engineering leadership.
• Own communication, enablement, change management, rollout, onboarding, training, office hours, and hands-on support for new products and workflows.
• Collect and analyze user feedback, usage data, and operational signals to identify friction, unmet needs, and improvement opportunities.
• Track program health, adoption, user sentiment, priorities, dependencies, risks, and outcomes; provide decision-oriented recommendations to senior leadership.

Requirements

• 7+ years of experience in technical program management, product operations, or a similar role leading complex software initiatives.
• Experience independently leading multiple high-impact programs involving several technical and business teams.
• Experience taking new software products from early planning through launch, adoption, and rapid iteration toward product-market fit.
• Willingness to work directly with users and provide hands-on support while products are new.
• Ability to build user trust, gather candid feedback, identify patterns across qualitative feedback, usage data, and operational signals, and turn findings into recommendations.
• Strong technical fluency and ability to partner with engineers on architecture, integrations, data dependencies, security, reliability, and delivery tradeoffs.
• Experience leading significant operational or organizational change alongside technical product delivery.
• Ability to influence senior leaders, drive difficult decisions, align teams with competing priorities, identify strategic or execution gaps, and work independently.
• Clear communication across technical teams, operational partners, users, and executives; ability to move between organizational strategy and hands-on execution while keeping processes lightweight.
• Curiosity about how AI can change organizational operations and the way people work.

Culture & Benefits

• Hybrid work in San Francisco with daily office meals and eligible meal delivery credits.
• Medical, dental, and vision insurance; employer contributions to Health Savings Accounts; FSA and commuter benefits.
• 401(k) retirement plan with employer match, paid parental and caregiver leave, paid medical leave, flexible or accrued PTO, paid holidays, office closures, and sick or safe time.
• Mental health and wellness support, employer-paid basic life and disability coverage, and an annual learning and development stipend.
• Relocation support is available for eligible employees.
• Employment is at-will; reasonable accommodations are available, and background checks apply in accordance with applicable law.