Service Desk - Temporary - Hire - Overland Park KS

Location: Onsite in Overland Park, Kansas, United States. The employee may be required to report to a different local office and must be able to handle and set up technology equipment, including lifting up to 50 lbs.

Annual full-time base salary: $1.00–$1.00. Specific compensation depends on education, experience, training, skills, geographic location, and market data.

Company

hirify.global operates in the real estate industry and provides technology-enabled business services for clients.

What you will do

• Provide technical assistance for computer systems, software, hardware, desktops, laptops, printers, smartphones, and other peripherals.
• Monitor incoming service desk requests, troubleshoot issues, document actions and resolutions, and escalate problems when required.
• Install and upgrade software, install hardware, configure systems and applications, and perform preventative maintenance.
• Test fixes, conduct post-resolution follow-ups, and alert management to emerging incident trends.
• Support software releases, rollouts, site audits, technical training, and documentation activities.
• Assist Tier I support staff and participate in projects and department training.

Requirements

• High school diploma, G.E.D., or an equivalent combination of education and experience.
• 2–4 years of relevant experience in intermediate-level support.
• Knowledge of advanced computer hardware, end-user network configurations, Microsoft client operating systems, Microsoft Office suites, and Office 365 applications.
• Working knowledge of software and hardware diagnostic tools and basic network fundamentals.
• Exceptional written and oral communication, customer service, interpersonal, rapport-building, listening, questioning, and documentation skills.
• Ability to research computing issues, absorb and retain information quickly, and present ideas in user-friendly, business-friendly, and technical language.
• Ability to work independently with minimal supervision and collaboratively according to project needs; dependable, respectful, cooperative, self-motivated, thorough, and attentive to detail.
• Excellent time management, prioritization, and task execution skills in a high-pressure environment.
• Flexibility to work nights, weekends, and overtime as required by business needs.
• Ability to work onsite, report to another local office when required, and physically handle equipment weighing up to 50 lbs.

Culture & Benefits

• Full-time temporary-to-permanent opportunity.
• Paid time off and paid holidays according to program policies.
• Eligible full-time employees may participate in medical, dental, vision, life, disability insurance, and 401(k) plans.
• Participation in company and department training is expected.

Hiring process

• Specific compensation is determined through interviews and review of relevant qualifications.
• hirify.global does not accept unsolicited resumes from staffing agencies, search firms, or third parties.