Contract Renewal Specialist (SaaS)

Location: Boston, MA, USA; minimum 3 days per week in the Boston office

Salary: USD 75,000–95,000 yearly

Company

hirify.global provides a Digital Employee Experience platform that gives enterprises real-time visibility, automation, and AI-powered tools for managing employee technology experiences.

What you will do

• Manage contract and subscription renewals with North American partners and customers, including quotes, order processing, paperwork, and renewal tracking.
• Maintain customer communication, address concerns, negotiate terms and pricing, and support a seamless renewal experience.
• Retain existing customers, identify upselling and cross-selling opportunities, and drive adoption of newer packaged solutions.
• Analyze usage, satisfaction, renewal risks, and opportunities to develop customer retention strategies.
• Maintain accurate contract and interaction records and ensure documentation complies with company policies and industry regulations.
• Collaborate with sales, marketing, customer support, Solutions Consultants, Customer Success Managers, and Professional Services; forecast renewals and report on renewal and customer satisfaction metrics.

Requirements

• 5+ years of experience in a similar position.
• Strong business acumen, superior negotiation skills, and a customer service mindset.
• Experience in a SaaS company.
• Highly organized with strong attention to detail.
• Effective teamwork, independence, and a proactive, energetic, resourceful approach in a fast-paced environment.
• Ability to work from the Boston office at least 3 days per week.

Nice to have

• Experience in a high-growth scale-up.
• Salesforce experience.

Culture & Benefits

• Hybrid work model with structured onboarding, flexible hours, and unlimited paid time off in addition to company holidays.
• US employees receive company-covered health, dental, and vision benefits, plus life insurance, long-term disability, and accidental death/personal loss coverage.
• Access to professional training platforms, paid caregiver leave, and volunteering days.
• 401(k) plan with up to 4% company matching and immediate vesting.
• Potential commission or performance bonus plan and employee referral bonuses.
• International workforce of 1,000+ employees across 21 countries, 8 time zones, and 60+ languages, with a focus on diversity, inclusion, and equity.