Head of Internal Product, Systems & Creative Operations (AI)

Location: Fully remote; work from anywhere. Other listed locations: Canada, Mexico, United States, and South Africa.

Company

Fieldtrip is a network of specialised agencies, with hirify.global's agency and creative operations organisation scaling its delivery and internal systems.

What you will do

• Build the internal product and agency operations team, define how requests are gathered, ownership is assigned, and systems are maintained.
• Identify where teams lose time, context, or clarity and turn those findings into a focused roadmap and clear requirements.
• Build and improve internal tools, workflows, and custom products with operators and developers.
• Decide which systems and ways of working should be shared across agencies and which should remain distinct.
• Own post-launch adoption, reliability, and continuous improvement.

Requirements

• Strong curiosity, empathy, and ability to help people articulate problems and identify the underlying need behind feature requests.
• Ability to notice unnecessary friction and simplify complex systems while accounting for exceptions.
• Ability to build maintainable systems with adoption and scale in mind.
• Ability to provide clear direction, develop others, and help teams rethink how they work.
• Deep understanding of AI, including its strengths, limitations, and effective practical use.
• Background in product management or product design.

Nice to have

• Agency or creative production experience.
• Experience building and leading a small team.

Culture & Benefits

• Direct collaboration with founders to develop a new approach to agency operations.
• Significant investment in custom product development, with room to test ideas and challenge assumptions.
• Unlimited time off and sick days.
• Flexible hours and fully remote work.
• Opportunities to travel and spend time with teams around the world.

Hiring process

• Share one or two examples of something built or shaped, including something made with AI.
• Explain who used it, what became easier, and what changed after launch, with particular interest in results six months later; a short demo is welcome.