Customer Success Manager (Fintech)

Location: San Francisco, CA; in-person work from the San Francisco office at least 3 days per week. Includes periodic travel to Africa to meet bank partners.

Annual base salary: $140,000–$250,000 plus equity.

Company

hirify.global is a bank and software company providing technology-driven banking solutions and infrastructure for fintech builders and developers.

What you will do

• Establish customer-facing strategies, processes, playbooks, systems, and repeatable best practices.
• Manage customer relationships from onboarding and implementation through ongoing account management and expansion.
• Lead onboarding and ongoing relationships with emerging-market bank partners across Africa.
• Build relationships across customer organizations, identify advocates, and develop new use cases.
• Identify relationship challenges and growth opportunities, coordinating with internal and external stakeholders on solutions.
• Share market feedback and recommendations to inform growth strategy, product roadmap, and go-to-market activities while following regulatory requirements.

Requirements

• 5+ years of relevant work experience, preferably combining consulting, private equity, investment banking, venture capital, or an equivalent role with operating experience at an early-stage company and/or selling a new line of business.
• Professional fluency in French is required.
• Desire to become highly knowledgeable about financial technology and payments; prior financial services experience is helpful but not required.
• Growth mindset and strong critical-thinking skills, with comfort navigating ambiguity and building processes with limited guidance.
• Excellent project-management and organizational skills, including the ability to manage customer partnerships and work effectively with internal teams.
• Persuasive, responsive, helpful, and solutions-oriented communication skills.
• Curiosity about customer needs, the industry, competitive landscape, and product offerings.
• Strong interest in continuous improvement, data analysis, and soliciting feedback.

Culture & Benefits

• Cross-functional collaboration with Executive, Solutions Engineering, Sales, Compliance, and Correspondent Banking teams.
• Health, dental, and vision plans, with options fully covered for employees and dependents; FSA and HSA options.
• Flexible time off, paid parental leave, family-planning benefits, and backup-childcare reimbursement.
• 401(k) plan, rent subsidy for eligible employees living within 2 miles of the office, and commuter benefits.
• Up to 8 weeks of fully paid sabbatical leave after five years, plus catered meals for San Francisco employees.
• Regular team-building events, including an annual offsite.