Senior Manager, Product Development and Delivery

Location: Toronto, ON, Canada; hybrid arrangement with 1–3 days per week on-site and the remaining days remote

Company

CIBC is a relationship-oriented bank developing financial products and technology solutions for modern banking clients.

What you will do

• Oversee complex projects and a portfolio of technology initiatives in a matrixed environment.
• Provide day-to-day leadership, governance oversight, and delivery guidance to project managers.
• Ensure clear goals, scope, resource plans, budgets, milestones, delivery plans, and project controls across initiatives.
• Manage stakeholder alignment, dependencies, risks, issues, scope changes, timelines, forecasts, and financials.
• Lead, coach, and develop project managers and delivery professionals while promoting accountability and continuous improvement.
• Prepare executive-level updates, decision materials, and escalation summaries while coordinating with vendors and external stakeholders.

Requirements

• 5–8 years of project delivery or project management experience, ideally in financial services or technology, including cross-portfolio initiatives in a matrixed environment and oversight of project managers or delivery teams.
• Strong knowledge of waterfall and agile methodologies, the Software Delivery Life Cycle (SDLC), project governance, risk management, financial tracking, and delivery reporting.
• Experience with project and issue management tools such as Planview, ServiceNow, and JIRA.
• Degree or diploma in Computer Science, Business, Technology, or a related field.
• Experience leading diverse, high-performing teams and developing and coaching people.
• Ability to translate complex delivery information into concise, executive-ready updates, recommendations, and escalation materials.
• Legal eligibility to work at the specified Canadian location and, where applicable, a valid work or study permit.

Nice to have

• Experience with payment network initiatives involving Visa, Mastercard, merchant acquiring, card services, or related financial technology programs, standards, and stakeholder engagement.
• Bilingual ability in French or Spanish.
• Project management certification or equivalent delivery leadership experience.

Culture & Benefits

• Hybrid work arrangement with 1–3 days per week on-site.
• Regular employment with 37.5 weekly hours.
• Inclusive and accessible candidate and work environment.
• Leadership culture focused on collaboration, accountability, professional growth, and continuous improvement.
• Recruitment may include an attribute-based assessment, skills tests, simulation, coding, or French proficiency testing.
• Artificial intelligence tools are used during the recruitment process.