Senior Manager, Education Operations

Location: New Castle, DE, United States; flexible hybrid working arrangements

Company

hirify.global supports students through higher-education planning, completion, and preparation for life after school.

What you will do

• Develop and execute the Operations Education strategy and roadmap across new-hire education, on-the-job learning, continuing education, skill development, and reinforcement.
• Partner with Operations, Quality Assurance, Voice of the Customer, Compliance, Risk, Process Management, and other stakeholders to identify performance gaps, emerging risks, and learning needs.
• Translate operational data and business insights into targeted education strategies, and measure knowledge acquisition, skill application, performance improvement, and business impact.
• Oversee the design, development, implementation, evaluation, and continuous improvement of curricula, assessments, learning materials, and instructional delivery.
• Lead, coach, and develop Education leaders and professionals while managing talent, succession, resources, capacity, budgets, priorities, and education project portfolios.
• Support large-scale operational changes and identify opportunities to use technology and AI-enabled point-of-need knowledge in employee learning.

Requirements

• Demonstrated experience leading learning, education, training, organizational development, or workforce capability programs in a complex operational environment.
• Experience developing and executing learning strategies aligned with organizational priorities and measurable business outcomes.
• Strong leadership experience developing teams, managing competing priorities, influencing across organizational boundaries, and operating strategically while overseeing execution and results.
• Ability to use operational data, quality results, employee performance information, and other insights to identify capability gaps and develop solutions.
• Strong understanding of instructional design, adult learning principles, curriculum development, facilitation, and learning evaluation.
• Experience leading large-scale learning initiatives and organizational change efforts.
• Strong project and program management capabilities, including managing multiple complex initiatives simultaneously.
• Excellent written, verbal, presentation, executive communication, consultative, and relationship-management skills, with the ability to influence senior leaders and cross-functional partners.
• Experience managing budgets, resources, capacity, and learning priorities, and translating complex business requirements into practical, scalable education solutions.

Nice to have

• Bachelor’s degree in education, Learning and Development, Organizational Development, Business Administration, Organizational Management, Change Management, or a related field.
• Progressive leadership experience in corporate learning, Operations education, learning and development, or a related discipline.
• Experience supporting large-scale contact center or customer-facing Operations organizations.
• Experience partnering with Quality Assurance, Compliance, Risk, Customer Experience, and Operations functions.
• Experience with learning management systems, e-learning platforms, instructional design technology, and emerging AI-enabled learning or performance-support capabilities.
• Professional certification in learning and development, instructional design, project management, or change management.

Culture & Benefits

• Flexible hybrid working arrangements, with on-site staffed fitness centers in Delaware and a gym subsidy for locations outside Delaware.
• Competitive base salaries, bonus incentives, generous PTO, floating holidays, and 12 observed federal holidays.
• Medical, dental, vision, hospital indemnity, critical illness, pet insurance, disability, and basic life insurance coverage.
• Retirement 401(k) with employer match, financial-well-being support, tuition reimbursement, and family scholarship programs.
• Paid parental leave, adoption reimbursement, confidential counseling, health advocacy, wellness incentives, and career development opportunities.
• Equal opportunity employment and reasonable accommodations throughout the employment process.