Solutions Partner Liaison

Location: Chattanooga, Tennessee, USA; Portland, Maine, USA; or Columbia, South Carolina, USA

Salary: $63,500–$120,000 base salary annually, depending on skills, geographic location, and experience.

Company

hirify.global is a Fortune 500 provider of employee benefits and service solutions, serving more than 39 million people with approximately 10,000 employees worldwide.

What you will do

• Promote Total Leave digital capabilities and demonstrate self-service functionality to clients and their employees.
• Handle complex questions and status requests related to individual claims and leaves, developing action plans and executing timely resolutions.
• Facilitate issue resolution with field teams, clients, Solutions Partner Consultants, operational teams, and management.
• Identify trends and issues affecting claims and leaves, report them, and partner with operations leaders on solutions.
• Educate clients on Total Leave products, workflows, regulations, systems, standard operating procedures, intake, and eligibility processes.
• Support and mentor peers and new team members while contributing to continuous improvement of digital capabilities.

Requirements

• Proficiency in Solutions and the hirify.global product portfolio.
• A four-year degree or equivalent experience is recommended.
• Strong technical claims and leave experience.
• Proven customer service and problem-solving skills.
• Knowledge and proficiency in STD and FMLA, with the ability to quickly upskill on ADA and PFL as needed.
• Ability to resolve conflicts in an open and positive manner.
• Ability to build understanding, acceptance, and commitment through change processes.
• Ability to take appropriate action based on business indicators and trends.
• Demonstrated influencing, collaboration, and client relationship management experience.

Culture & Benefits

• Full-time employment with flexible work environments.
• Health, vision, dental, short- and long-term disability insurance, and mental health support.
• Generous paid time off, including paid volunteer time.
• Performance-based incentive plans and a 401(k) contribution of up to 9.5% under the applicable plan terms.
• Career advancement opportunities, student loan repayment options, and tuition reimbursement.
• Inclusive and diversity-focused culture.