Teaching Learning and Student Experience Coordinator (IAG)

Location: Manchester, Greater Manchester, UK; on-campus presence required for the majority of the working week, with occasional evening work.

Salary: £33,662–£37,369 per annum, depending on relevant experience.

Company

hirify.global is a place of education, learning and community focused on teaching, student experience, enquiry and academic challenge.

What you will do

• Coordinate student-facing Information, Advice and Guidance services across email, telephone and face-to-face channels.
• Supervise and coordinate administrative colleagues, including work allocation, rotas, training and team support.
• Coordinate student support, engagement and development initiatives, including peer mentoring, societies, student representatives, wellbeing activity and student voice work.
• Support the coordination and development of the School’s Academic Advisor scheme across undergraduate and postgraduate taught programmes.
• Ensure effective processes, accurate information, alignment with University policy and excellent service provision.

Requirements

• Relevant knowledge and experience of teaching and learning and/or student administrative policies and procedures.
• Experience working in a customer service environment.
• Ability to supervise staff and coordinate work activities.
• Flexible and responsive approach to customer needs, with excellent communication skills.
• Ability to provide information, advice and guidance while maintaining confidentiality.
• Excellent organisational skills, including prioritising varied activities in a busy environment and meeting strict deadlines.
• Applicants must demonstrate the right to work in the UK.
• This role is not eligible for Skilled Worker visa sponsorship.

Culture & Benefits

• Collaborative, diverse and inclusive environment welcoming different perspectives, experiences and approaches.
• Generous employer pension contribution.
• Christmas closure across all departments outside annual leave and bank holidays.
• Purple Place employee discount platform.
• Flexibility to work evenings occasionally depending on operational need.

Hiring process

• Applications close at midnight on the closing date.
• Enquiries about the role, shortlisting and interviews can be directed to Shauna Rogers.