Support Analyst (AWS/SAS/Posit)

Location: Hybrid or remote, reporting to an office in Pennsylvania or North Carolina; working hours aligned with Mountain/Pacific Time Zones.

Company

hirify.global’s d-wise business designs, deploys, and supports validated cloud infrastructure for life-sciences and clinical-trial organizations. Its Accel product is a validated statistical computing environment built on AWS with SAS, R, Python, and Posit tools.

What you will do

• Respond to, triage, and resolve first- and second-line support tickets within defined SLAs.
• Perform routine Windows Server and Linux administration, including provisioning, patching, service and log monitoring, scripting, and troubleshooting.
• Assist with AWS administration, including EC2, EBS, security groups, snapshots, backups, and basic usage and cost reporting.
• Support SAS and Posit administration, including licensing, metadata, access, entitlements, health checks, sessions, resources, and R packages.
• Monitor and maintain validated statistical computing environments to support uptime, performance, compliance, change control, and validation.
• Document troubleshooting and procedures, create knowledge-base content, escalate complex issues, and participate in on-call or rotational support.

Requirements

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Experience in IT support, systems administration, or service/help desk work; internships are welcomed.
• Foundational knowledge of Windows Server and Linux administration, including users, permissions, services, and basic shell or PowerShell scripting.
• Basic familiarity with AWS core services, including EC2, S3, IAM, and security groups, with willingness to develop deeper cloud skills.
• Exposure to, or strong interest in learning, SAS platform administration.
• Exposure to, or strong interest in learning, Posit/RStudio ecosystem administration.
• Strong troubleshooting skills, clear written documentation, and solid verbal communication.
• Ability to work in a regulated, audit-driven environment and follow defined change-control and validation processes.

Culture & Benefits

• Permanent position with hybrid or remote/home-working options and a one-off remote-work allowance.
• Hybrid employees work two days in the office; flexible working is available.
• Medical, dental, vision, life, long-term and short-term disability insurance.
• 401(k) matching plan, flexible spending account, health savings account, 15 vacation days, public holidays, and vacation buy-and-sell scheme.
• Personal and technical development opportunities in a friendly, solutions-focused environment.
• Work is aligned with Mountain/Pacific Time Zones and may include on-call or rotational coverage.

Hiring process

• Apply through the company’s recruitment process; the Talent team will follow up with qualified applicants.