Operational Analyst (CURO CRM)

Location: UK; hybrid working with a minimum of three days per week in Colchester after probation

Salary: £35,000–£45,000 per annum

Company

A growing UK financial planning organisation focused on adviser technology platforms, employee development, community involvement, and flexible working.

What you will do

• Act as a subject matter expert for CURO CRM, support users, and resolve system queries.
• Configure systems and develop workflows within Microsoft Dynamics CRM.
• Analyse business processes and deliver technology-led operational improvements.
• Produce management reports, maintain data quality, and support data cleansing.
• Deliver user training and create supporting documentation.
• Support small change projects and create client output solutions using Smartflows/Xperido.

Requirements

• Strong hands-on CURO experience, ideally including super-user, system support, or configuration responsibilities.
• Background in financial services or professional services.
• Experience using Microsoft Dynamics CRM.
• Strong Excel skills and experience producing management information.
• Understanding of process improvement and business analysis.
• Confident communication and stakeholder management skills.

Nice to have

• Experience with Power BI, Intelligent Office, and Smartflows/Xperido.

Culture & Benefits

• Hybrid working with at least three days per week in Colchester after probation.
• Flexible working environment.
• Strong emphasis on employee development and community involvement.
• Permanent position.

Hiring process

• Apply with a CV.