Customer Service Representative (Automotive)

Location: Bucharest, Romania; hybrid

Company

hirify.global is a global tire manufacturer developing and producing tire products and mobility solutions.

What you will do

• Receive and process customer orders, provide product availability and delivery information, and support customer ordering channels.
• Follow up on orders and business inquiries, confirm orders, coordinate with internal partners, and report forecast deviations to Demand Planners.
• Process customer claims in the Quality Management module and coordinate resolution across logistics claims, returns, billing, and pricing.
• Coordinate delivery planning with customers and logistics, including blocked orders, delivery slots, service levels, and additional services.
• Maintain relationships with key accounts, meet SLAs, and complete related tasks accurately and on time.
• Guide customers through the product portfolio, offer alternatives, and take actions to support sales plans.

Requirements

• Bachelor’s degree.
• Advanced English and an additional European language at a minimum C1 level.
• At least 1 year of customer-facing experience, preferably in an automotive or industrial environment.
• Proactivity and the ability to work in an international environment with various stakeholders, often remotely.
• Strong user-level knowledge of MS Office, relevant SAP Order Management and Quality Management transactions, and key EDW operational reports in OTC.
• Ability to build customer relationships and collaborate through effective communication by phone and in writing.
• Understanding of the end-to-end supply chain strategy and ability to collaborate on planning, production, delivery, and billing.

Culture & Benefits

• Hybrid work arrangement in Bucharest.
• International environment with collaboration across multiple stakeholders.
• Opportunity to contribute to customer satisfaction, sales performance, and supply chain effectiveness.
• Applications are welcomed from candidates with varied backgrounds, including those who do not meet every listed qualification.