Client Support Specialist (Fintech)

Location: Hybrid in Bucharest, Romania

Company

hirify.global provides payment services and supports global commerce through client-focused merchant and stakeholder operations.

What you will do

• Manage and resolve merchant and stakeholder inquiries, complaints, and support requests.
• Track, investigate, and drive support tickets to resolution while providing timely updates.
• Process client documentation and maintain accurate records, data entry, and archiving.
• Collaborate with Sales and internal stakeholders on merchant needs, claims, processing inquiries, and operational requests.
• Follow internal policies and service standards while delivering accurate, professional, customer-focused support.

Requirements

• At least 2 years of experience in customer support, sales support, acquiring, or merchant services, with a strong understanding of client-focused operations.
• Good written and verbal English communication skills and the ability to build positive relationships with customers and stakeholders.
• Strong problem-solving and organizational skills, including prioritization, deadline management, and driving issues to resolution.
• Customer-oriented mindset and commitment to accurate, professional, high-quality service.
• Collaborative and adaptable approach, with willingness to learn, grow, and contribute to team success.

Nice to have

• Ability to partner with stakeholders and teams to understand needs, remove impediments, and deliver value to clients and end users.
• Experience fostering high-performing, collaborative teams in cross-functional or distributed environments, with a focus on inclusivity, psychological safety, and a one-team mentality.

Culture & Benefits

• Hybrid work arrangement in Bucharest, Romania.
• Inclusive, global teams with opportunities to learn from experienced professionals.
• Collaborative environment focused on curiosity, innovation, ownership, empowerment, and continuous improvement.
• Career development opportunities within a hirify.global company.