Customer Support Specialist (Smart Energy)

Location: Berlin, Germany; hybrid

Company

Energy technology company helping households use electricity more sustainably and affordably through smart energy products and services.

What you will do

• Support customers through phone, chat, and email while building strong relationships.
• Research and resolve app, charger integration, billing, contract, and account issues; maintain accurate CRM records.
• Collaborate with Support, Sales, Technical Support, and Back Office to improve the customer journey.
• Build expertise in energy products, services, and technology and help customers reduce energy use.
• Contribute to team KPIs, improve workflows, and turn customer feedback into product and service improvements.

Requirements

• Experience in customer service, support, or operations with strong problem-solving skills, including technical troubleshooting and billing support.
• Customer-oriented and empathetic approach.
• Fluent German and English are required; customer communication is mostly in German and English is the business language.
• Clear, professional, and empathetic written and verbal communication.
• Technical literacy, willingness to learn new tools quickly, and adaptability in a technology-driven environment.
• Interest in smart energy products, belief in the importance of sustainability, and motivation to improve working methods.

Culture & Benefits

• Work in a hybrid setup in Berlin.
• Join a mission focused on energy independence, reduced fossil dependency, and a more resilient electricity grid.
• Collaborate in an environment that values curiosity, shared ownership, learning from failure, and continuous improvement.
• Work alongside an international organization with colleagues across Stockholm, Berlin, Amsterdam, Oslo, and Førde.
• Inclusive workplace welcoming applicants of every background, identity, and lived experience.