Junior Customer Service Consultant DACH & International (German Speaker)

Location: Fully remote, based in Germany. Employees may work from anywhere in Europe for up to 12 weeks per year, with a maximum of 4 consecutive weeks.

Company

hirify.global is a digital health and fitness SaaS company serving trainers, studios, clubs, and corporate wellness clients worldwide.

What you will do

• Investigate and resolve system issues in collaboration with the product department.
• Provide customer support via email and phone for German- and English-speaking European customers.
• Build customer relationships and support retention, loyalty, and long-term success.
• Offer creative solutions, handle objections, and de-escalate challenging client situations.
• Handle churn risks, cancellations, and payment-related queries.
• Contribute feedback and participate in projects to improve departmental processes.

Requirements

• Native or near-native written and verbal German and good written and verbal English skills.
• 0–2 years of experience in a customer-facing role.
• Tech-savvy, with critical and logical thinking skills.
• Proven problem-solving ability and a structured, organized approach.
• Good time management and attention to detail.
• Confidence, adaptability, and a positive attitude.
• Applicants are encouraged to apply if they meet at least 70% of the criteria.

Nice to have

• Previous experience in SaaS or software customer success; this is not a call center position.

Culture & Benefits

• Full-time, fully remote work from Germany with international teams.
• 25 paid vacation days based on full-time employment, with the option to purchase additional days off.
• Home-office setup, including hardware.
• Unlimited psychological coaching and personal support through OpenUp.
• Opportunities for personal and professional growth, with flat hierarchies, ownership, and decision-making autonomy.
• International team with colleagues from more than 35 nationalities, plus team events.

Hiring process

• Apply through the job application button; the recruitment team aims to respond within 10 working days.