Customer Support Specialist (English & Russian)

Location: Brazil (Remote)

Company

hirify.global provides digital transformation and cybersecurity solutions, connects businesses with IT vendors, and delivers proprietary digital services.

What you will do

• Support LATAM customers with the hirify.global Market personal account through a ticketing system.
• Conduct platform training sessions, presentations, and demonstrations in local languages.
• Participate in product development activities, release demonstrations, and functional improvement initiatives.
• Consult Operations, Finance, and other departments on platform usage and customer interactions.
• Translate and localize user content, interfaces, and documentation from English into Spanish and Portuguese.
• Collect, analyze, structure, and communicate customer and internal-user feedback.

Requirements

• Fluent Spanish and Portuguese; good command of English; Russian required for internal communications.
• Experience in customer support, technical support, or client-facing roles.
• Strong communication and presentation skills.
• Ability to explain technical information clearly to non-technical users.
• Experience with ticketing systems and customer requests.
• Analytical mindset and ability to collect and structure customer feedback.
• Ability to work independently and collaborate with international, cross-functional teams.

Nice to have

• Basic understanding of cloud services, SaaS platforms, or subscription-based products.

Culture & Benefits

• Remote work mode from Brazil.
• Competitive salary.
• Collaboration with international, cross-functional teams.