Senior Associate, Client Success (Healthcare SaaS)

Location: New York, NY; Remote in the US, including hub cities. Employees based in or within commuting distance of designated US hub cities are expected to attend Work Together Days. Active US work authorization is required.

Salary: $85,000–$95,000 per year, plus equity and benefits.

Company

hirify.global provides virtual healthcare for women and families through employer, health plan, and consumer programs across fertility, family building, maternity, parenting, pediatrics, menopause, and related specialties.

What you will do

• Manage a high-volume portfolio of small and medium-sized business clients as part of the account team.
• Respond to inbound client questions with prompt, thoughtful, and comprehensive guidance.
• Own ongoing relationship management, client issues, escalations, engagement, satisfaction, and loyalty.
• Coordinate with member support, operations, analytics, product, sales, channel partners, and health plan executives.
• Drive client communications, meetings, adoption goals, utilization reviews, trainings, and strategic support plans.
• Capture client insights for product development and program marketing, and develop satisfied clients into references, case studies, or blog contributors.

Requirements

• 2+ years of experience in account management or client services in digital health, healthcare, benefits, or SaaS.
• Experience across the post-sales customer success lifecycle, including adoption, trainings or webinars, upsells, and account management.
• Proven renewal success and a strong record of client satisfaction.
• Ability to prioritize and manage multiple tasks with strong attention to detail, accuracy, and follow-up.
• Strong verbal, written, presentation, interpersonal, and influencing skills for internal and external stakeholders.
• Ability to build and grow client relationships and identify systematic issues for cross-functional process improvement.
• Active US work authorization.

Nice to have

• Experience with Salesforce, Looker, or other data visualization tools, including strong CRM data-entry hygiene.
• Experience with channel partners.
• Background in healthcare, communications, or digital marketing.

Culture & Benefits

• Flexible hybrid work model with remote work and in-office Work Together Days for eligible hub-city employees.
• Employer-covered health, dental, and insurance plan options, plus access to Maven’s virtual care platform and wellness partnerships.
• 16 weeks of fully paid parental leave and a new-parent stipend for employees with at least one year of tenure.
• Annual professional development stipend and access to a personal career coach.
• 401(k) matching with immediate vesting for US-based employees.
• Benefits apply only to full-time US-based hirify.global employees; 1099 and contract providers are ineligible.