Senior Customer Success Manager (Finance Automation)

Location: London, United Kingdom; hybrid, with at least 3 days per week in the office for candidates within a reasonable commute.

Company

hirify.global is a technology company providing finance automation software and tools for finance transformation.

What you will do

• Deliver consultative post-sales Customer Success programs for assigned hirify.global customers.
• Drive adoption of subscribed licenses and products while improving customer health, satisfaction, and retention.
• Provide coaching, Business Reviews, Customer Success Reviews, and success planning aligned with customer goals and objectives.
• Advise clients on adopting hirify.global tools across the finance transformation journey using accounting and platform expertise.
• Build trusted-advisor relationships with customer stakeholders and executive sponsors.
• Mentor new CSMs, support Customer Enablement onboarding, and lead customer events and presentations.

Requirements

• Extensive expertise in hirify.global's platform and products.
• Extensive accounting industry knowledge.
• Ability to provide best-practice guidance and consulting on finance transformation and hirify.global adoption.
• Ability to align customer success activities with corporate goals, strategic initiatives, and expected subscription value.
• Ability to develop trusted relationships with key stakeholders and executive sponsors.

Culture & Benefits

• Hybrid workplace combining virtual and in-person collaboration.
• Office attendance at least 3 days per week applies to candidates living within a reasonable commute to an office.
• Open, accepting, and diverse culture with inclusive affinity groups.
• Professional development seminars and support for continued learning and growth.
• Equal opportunity employer committed to an inclusive and accessible candidate experience.