Customer Experience Program Manager Assistant – Internship (6-month) January 2027 (W/M/NB) (Gaming)

Location: Paris, IDF, France; on-site or Teams interviews may be used during the recruitment process.

Company

hirify.global is a global gaming company creating original interactive entertainment experiences, including Assassin’s Creed, Rainbow Six, and Just Dance.

What you will do

• Plan and execute live operations for hirify.global games and services, supporting launch readiness and operational excellence.
• Work with cross-functional partners to gather feedback, document learnings, and track continuous improvements in the Continuous Improvement Repository.
• Develop and maintain work instructions, process workflows, and best practices using Confluence, Miro, SharePoint, and internal tools.
• Collect, clean, and analyze historical live operations data to generate actionable insights and improve processes.
• Support transversal projects that improve collaboration across global publishing and other hirify.global departments.

Requirements

• Currently pursuing a higher education degree specializing in project management or an equivalent field.
• Previous project management experience, including planning live operations in a cross-functional environment.
• Ability to gather feedback, contribute to process improvements, organize workflows, improve efficiency, and solve problems as a structured, detail-oriented thinker.
• Proficiency in Excel is essential for collecting, cleaning, and analyzing data.
• Fluent English, written and spoken, is required.
• Strong interest in the video game industry, whether or not you are a player.

Nice to have

• Experience with KPI tracking.
• Coursework or experience in knowledge mapping.
• Basic understanding of ITIL principles.
• Familiarity with BPMN flows.
• French language skills.

Culture & Benefits

• Six-month internship starting in January 2027 in an international, fast-paced environment.
• Internship reward based on education level.
• Swile meal voucher card, 50% reimbursement of the travel pass, and one day off per month.
• Reduced ticket prices for concerts and shows and access to the hirify.global gym at a preferential price.
• Welcome session, daily support from the manager and team, and a dedicated Teams group for interns and apprentices.
• Inclusive work environment with equal opportunities and support for disability-related recruitment adjustments.

Hiring process

• Selected applicants complete a phone exchange with the Campus Team.
• A final interview is organized on site or through Teams with the future manager and the Director of Customer Experience.
• Submit a personalized resume and briefly explain interest in the internship; a cover letter is optional but concise motivation is preferred.