Loan Operations Residential Portfolio Manager - RJ Bank (Residential Loans)

Location: Hybrid role in Saint Petersburg, Florida, United States; travel is less than 25%.

Company

hirify.global is a financial services firm focused on client-first service, integrity, independence, and a conservative long-term approach.

What you will do

• Manage and maintain residential loan accounts in the servicing system, including mortgages, home equity lines of credit, and securities-based lines of credit.
• Process loan amendments and modifications, review real estate appraisals, and recommend collateral releases or modifications to Credit Risk.
• Audit, analyze, administer, and reconcile retail loans while identifying accounting, interest accrual, transaction, and regulatory discrepancies.
• Monitor securities collateral adequacy, perform margin-call steps when needed, and oversee default administration and reporting.
• Handle customer and internal escalations through resolution, responding to servicing requests and loan-related problems.
• Supervise, coach, and mentor staff, including performance reviews, interview participation, training-needs assessment, and development recommendations.

Requirements

• 7–12 months of general work experience.
• Knowledge of fundamental accounting concepts, practices, and procedures.
• Knowledge of multi-state retail loan servicing practices and basic credit underwriting.
• Ability to review and interpret commercial and retail loan terms and documentation.
• Ability to review financial statements, credit reports, applicable ratios, and real estate appraisals.
• Ability to prepare retail loan documents, spreadsheets, formulas, correspondence, and database records using required software.
• Ability to plan, assign, monitor, review, evaluate, and supervise the work of others; coach and mentor staff; and identify training needs.
• Ability to make routine decisions, recommend procedural changes and solutions to loan accounting or servicing problems, and manage multiple detailed assignments in a fast-paced, deadline-driven environment.
• Ability to communicate effectively orally and in writing, provide high customer service, and make inbound and outbound calls on a recorded ACD telephone line.

Culture & Benefits

• Hybrid workstyle with less than 25% travel.
• Benefits may include medical, dental, vision, life, critical illness, accident, disability, retirement savings, paid time off, holidays, sick leave, and parental leave; eligibility varies by position and employment status.
• Culture emphasizes developing others, collaboration, pragmatic decision-making, accountability, continuous improvement, and client-focused service.
• Equal opportunity employment with decisions based on merit and business needs.