Employment Specialist - Ticket to Work

Location: Remote - USA; Monday-Friday, 8:30am-5:30pm EST

Pay range: $19.50-$22.50 per hour

Company

Brown & Brown Absence Services Group provides SSDI advocacy, claims management, talent solutions, and disability advisory services as part of Brown & Brown Insurance.

What you will do

• Educate and screen potential Ticket to Work participants through inbound and outbound calls and emails.
• Serve as the primary contact for assigned Ticketholders and identify personalized employment goals.
• Complete Individual Work Plans to initiate services and Ticket assignment.
• Support resume development, interview preparation, and job search strategies during the job acquisition phase.
• Maintain compliance with program rules and documentation requirements.
• Collaborate with team members on additional program operations and may advance toward Certified Benefits Counselor responsibilities.

Requirements

• Bachelor's degree or equivalent with at least 2 years of related work experience.
• Experience and confidence conducting high-volume outbound educational calls to warm leads.
• Ability to pass a Social Security Administration Suitability background screening.
• Two years of experience in a vocational, clinical, or claims management role within a group disability insurance organization is strongly preferred.
• Proficiency in Salesforce or a similar CRM platform is preferred.
• Work Incentive Practitioner Credentials (WIP-C) are preferred.

Culture & Benefits

• Remote work opportunity with equipment provided.
• Full-time employment with medical, dental, vision, life, and disability insurance options.
• 401(k) match, employee stock purchase program, student loan assistance, and tuition reimbursement.
• Paid time off, paid holidays, preferred partner discounts, and covered mental health resources.
• Regular team meetings and one-on-one development time with a leader.
• Benefits may vary by subsidiary or geographic location, and eligibility or waiting periods may apply.

Hiring process

• External recruiters, recruitment vendors, and employment agencies may submit candidates only with a valid written agreement and prior authorization from Brown & Brown.