Senior Provider Relations Coordinator (Healthcare)

Location: Helena, Montana, United States; 3 days per week in the Helena office and 2 days remote

Base pay: $47,500–$86,000 annually; compensation varies by skills, education, knowledge, experience, and location. The role is eligible for an annual incentive bonus plan.

Company

hirify.global provides health insurance and managed care services across multiple lines of business.

What you will do

• Administer professional provider contracts, credentialing, rosters, provider inquiries, and provider data maintenance.
• Manage high-volume provider communications by email and phone and document cases in Salesforce.
• Research provider credentialing, claims escalations, provider data, and network participation issues.
• Coordinate between Network Contracting, Provider Data Management, and providers on credentialing, network activities, outreach, and operational initiatives.
• Participate in provider meetings and work groups while supporting quality initiatives and timely issue resolution.

Requirements

• Bachelor’s degree and 2 years of managed care operations experience handling independent work, or 6 years of relevant experience.
• Ability to work in the Helena, Montana office; the Flex schedule requires at least 3 office days per week.

Nice to have

• 2 years of experience managing high-volume provider inquiries and issue resolution through email and phone.
• 2 years of proven proficiency with Salesforce for case management, documentation, and provider correspondence.
• Advanced Microsoft Office skills, particularly Outlook, Excel, Word, and Teams, with professional written communication skills.
• Experience drafting clear, professional emails to providers and external stakeholders.
• Ability to manage 90+ open cases simultaneously while meeting deadlines and maintaining attention to detail.
• Experience resolving provider claims issues and escalations beyond standard customer service channels.
• Strong organizational and time-management skills, including prioritization of competing responsibilities.

Culture & Benefits

• Purpose-driven environment with curated development plans and professional growth opportunities.
• Benefits include health and wellness coverage, 401(k), pension plan, paid time off, paid parental leave, disability and life insurance, an employee assistance program, paid holidays, and tuition reimbursement.
• Flex employees work in the office a minimum of three days per week; management may modify the schedule for exigent circumstances.
• Sponsorship is not available.