Associate Director (Investor Services)

Location: Singapore; hybrid work model

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations. SS&C GlobeOp provides cloud-based fund services, technology, and infrastructure for hedge funds, fund of funds, private equity, and managed accounts.

What you will do

• Supervise multiple teams, support performance appraisals, staff development, and training coordination.
• Provide reports and feedback on investor relations, client issues, and department initiatives.
• Act as an escalation point for clients and internal service groups, resolving complex issues and inquiries.
• Coordinate new client meetings, launches, conversions, fund data setup, database maintenance, and application testing.
• Review and validate investor reporting, fund manager reports, fund documents, transactions, wire instructions, and investor distributions.
• Work with auditors, accounting teams, clients, fund managers, and internal counterparts in operational, client, and regulatory activities.

Requirements

• Bachelor’s degree or equivalent work experience.
• Supervisory experience.
• Good knowledge of Microsoft Office products.
• Ability to work under pressure and meet deadlines.
• Strong organizational and relationship-building skills.
• Proven training skills and adaptability to different software and database applications.

Nice to have

• Knowledge of financial services, mutual funds, hedge funds, or private equity funds.

Culture & Benefits

• Hybrid work model and business-casual dress code in a central Singapore location near Raffles Place MRT.
• Flexible personal and vacation time off, sick leave, and paid holidays.
• Medical and dental coverage, employee assistance, parental leave, and a stocked pantry.
• Training through SS&C University and paid further education opportunities for eligible employees.
• Bonus scheme and SS&C stock allocation for eligible employees.
• Commitment to diversity, inclusion, and welcoming employees from all backgrounds.

Hiring process

• Apply directly through SS&C’s Careers page; applications remain open until the position is filled.