Network Support Expert (Azure)

Location: Fernitz bei Graz, Austria; hybrid work

Salary: minimum €3,267 gross per month, with willingness to overpay depending on qualifications

Company

hirify.global develops IoT Cloud technology and electronic shelf-label solutions that help large-scale retailers make physical stores more automated, data-driven, AI-enabled, and connected.

What you will do

• Analyze, diagnose, and resolve complex network incidents affecting business solutions and customer environments across LAN, WAN, VPN, Wi-Fi, security, and site-to-site connectivity.
• Use Wireshark, Nmap, network monitoring platforms, Azure Monitor, and Azure Log Analytics to identify anomalies and troubleshoot cloud and network issues.
• Perform network testing, audits, and performance analysis to determine root causes of incidents and service degradation.
• Own incidents through full resolution, coordinating with internal teams and external partners when required.
• Write incident reports, document investigations, recommend recurrence prevention measures, and improve the technical knowledge base.
• Train and support internal teams on network troubleshooting and incident resolution best practices.

Requirements

• Bachelor’s degree or equivalent in Computer Science, Networking, Telecommunications, or a related field.
• Significant experience in network administration, monitoring, troubleshooting, and advanced technical support.
• Strong knowledge of network architectures and protocols, including TCP/IP, VLAN, VPN, Wi-Fi, and related technologies.
• Advanced hands-on experience with Wireshark, Nmap, monitoring platforms, and equivalent diagnostic tools.
• Proven experience diagnosing and resolving complex network incidents, including security-related issues and network performance optimization.
• Strong ability to analyze cloud logs and metrics, particularly with Azure Monitor and Azure Log Analytics.
• Good knowledge of cloud, virtualization, and hybrid environments, including Azure and VMware.
• Microsoft Azure Fundamentals (AZ-900) or equivalent and Cisco Certified Network Professional (CCNP) or equivalent certifications are mandatory.
• Customer-oriented working style, good communication skills, and a friendly, collaborative approach.
• Curiosity, eagerness to learn, and motivation to contribute to innovative technical projects.
• Excellent German and English skills, both written and spoken.

Culture & Benefits

• Flexible hybrid schedule and flexible working hours, including home-office options.
• Competitive pay, shareholder equity, and no all-in contract.
• E-learning opportunities, workshops, and potential global mobility.
• Multicultural environment with colleagues from around the world, team events, and an accessibility-focused workplace.
• Gym, yoga, Pilates, fitness, padel tennis, bicycle parking, EV charging, public transport support, and a subsidized canteen.
• Laptop for personal use, casual dress code, fresh fruit, beverages, and other workplace amenities.