Senior CPX Operations Manager, Customer Success (SaaS)

Location: USA - Remote; remote work is available only within the employee's country of employment. Travel up to 15% is required for team and corporate meetings.

Salary: $74,000.00–$125,000.00 annually in the US, with actual pay varying by location, skills, qualifications, experience, and other factors.

Company

hirify.global provides an AI-powered platform that unifies finance, risk, and sustainability data on a secure foundation for complex organizations.

What you will do

• Improve Customer Success systems, tools, and workflows by removing repetitive tasks and streamlining processes.
• Optimize the technology stack, ideally Gainsight, and partner with Business Technology to build automation and AI-driven workflows.
• Gather business requirements from Customer Success stakeholders and translate them into technical configurations using structured implementation methodologies.
• Support regional rollouts of standardized global processes, safeguard data integrity, and drive adoption of best practices.
• Develop playbooks, process documentation, field communications, and regional change-champion networks.
• Design customer data systems and build operational dashboards with actionable insights for Customer Success managers and individual contributors.

Requirements

• 4+ years of experience in Customer Success or Customer Experience Operations, preferably in a SaaS environment.
• Undergraduate degree in a related field or equivalent practical experience.
• Experience with geographically dispersed teams.
• Experience using technology, ideally Gainsight or similar platforms, Salesforce, and Snowflake, to automate and improve customer management.
• Experience re-engineering processes through automation and AI to improve efficiency and enable scale or growth in Customer Success teams.
• Experience gathering business requirements and implementing builds or changes through a structured methodology.
• Exceptional problem-solving, critical-thinking, analytical, communication, project-management, time-management, organizational, and attention-to-detail skills.
• Ability to work with business partners at varying organizational levels, synthesize data into usable insights, and communicate business needs and data insights clearly.
• Personable, agile, adaptable, and flexible mindset.

Culture & Benefits

• Flexible remote work with reliable internet access required during remote work.
• Willingness to travel up to 15% for team and corporate meetings.
• Discretionary bonus typically paid annually.
• Restricted Stock Units granted at hire.
• 401(k) match and comprehensive employee benefits package.
• Employees must complete role-specific security and privacy training and follow company policies and regulatory standards.