Business Analyst (CDP)

Location: Hybrid role based in Dublin, Ireland

Company

hirify.global provides a customer engagement platform for sports betting and gaming, financial services, and other regulated sectors, combining a real-time customer data platform, omnichannel activation, AI optimisation, gamification, and advanced intelligence.

What you will do

• Capture, structure, and document business requirements covering eligibility, suppression, prioritisation, decisioning, and target outcomes.
• Translate requirements into specifications for technical delivery teams and define acceptance criteria for each use case.
• Support delivery sign-off and maintain records of requirements, decisions, work in progress, delivered functionality, and changes.
• Own operating procedures and user documentation for business teams after go-live.
• Conduct quality assurance reviews and facilitate workshops with business users and technical stakeholders.
• Use AI tooling to improve documentation efficiency while maintaining quality and accuracy; identify and escalate risks, dependencies, gaps, and assumptions to the Senior Programme Manager.

Requirements

• 5+ years of experience as a Business Analyst, ideally in financial services, technology, or another regulated environment.
• A relevant qualification in business analysis, information systems, business, or a related discipline.
• Experience producing structured business requirements, functional specifications, process documentation, and acceptance criteria.
• Hands-on experience with Jira and Confluence for requirements, user stories, decisions, and documentation.
• Understanding of GDPR, consent, and data protection requirements in a regulated environment.
• Strong written and verbal communication skills, including the ability to explain complex requirements to business and technical audiences.
• Experience working directly with senior business stakeholders and technical delivery teams.
• Strong attention to detail and a methodical approach to documentation, quality assurance, version control, and change control.

Nice to have

• Familiarity with CRM, marketing technology, customer data platform, or next-best-action decisioning platforms.
• Experience using AI tools to support analysis and documentation.

Culture & Benefits

• Permanent, full-time employment in a hybrid Dublin-based role.
• Work across multiple client engagements in customer engagement and regulated-sector environments.