Technical Support Engineer (ONTAP Storage)

Location: Morrisville, North Carolina, United States; hybrid work with some in-office and/or in-person expectations.

Salary: USD 125,000–135,000 annually; the final offer may vary based on location, qualifications, experience, and education.

Company

hirify.global delivers enterprise-grade storage, unified data infrastructure, and integrated data services across Google Cloud, AWS, and Microsoft Azure.

What you will do

• Resolve technical issues escalated beyond initial hirify.global product support.
• Collaborate with Technical Support teams and escalate complex cases to Engineering.
• Troubleshoot difficult customer issues while maintaining strong customer service.
• Develop deep expertise in ONTAP architecture, core systems, hardware, WAFL, NAS, SAN, and performance.
• Create knowledge base articles documenting information and best practices.
• Manage high-priority customer calls and cases during weekend night shifts on Friday, Saturday, and Monday.

Requirements

• At least 10 years of experience in a similar technical support role.
• Bachelor’s degree in Engineering or Computer Science, or equivalent experience.
• Strong written, verbal, interpersonal, and customer service communication skills for high-stress or ambiguous customer situations.
• Experience or expertise in enterprise backup tools, replication technologies, backup strategies, recovery concepts, and data protection.
• Knowledge of ONTAP architecture, core systems, hardware, SAN including iSCSI and FC, NAS including NFS and CIFS/SMB, and object storage such as S3.
• Knowledge of TCP/IP, VLANs, routing, virtualization, container storage, and cloud or hybrid storage concepts including S3, Blob, and EBS.
• Ability to perform root cause analysis across storage, network, and backup layers and conduct performance analysis.
• Strong aptitude for learning and applying new technologies in customer-facing environments, including AI tools, systems, and practices.
• Ability to follow engineering principles, manage multiple priorities, work based on business impact, collaborate effectively, and solve problems creatively.

Nice to have

• UNIX/Linux and Microsoft Windows configuration, administration, and technical support experience.
• Experience with enterprise applications such as Oracle, SAP, Microsoft Exchange, or Microsoft SQL Server integrated with storage systems.
• Experience with VMware, Hyper-V, XenServer, enterprise application backup solutions, and Snapshot/ShadowCopy technology.

Culture & Benefits

• Hybrid work environment designed to support connection, collaboration, and culture.
• Benefits may include health insurance, life insurance, retirement or pension plans, paid time off, leave options, performance incentives, employee stock purchase plans, and RSUs, subject to regional variations.
• Inclusive culture emphasizing initiative, impact, ownership, creativity, and problem-solving.
• Reasonable accommodations are available for qualified applicants and employees with disabilities.

Hiring process

• Applications are reviewed only when submitted through the hirify.global company website; emailing employees, recruiters, or HR does not influence the application.
• Candidates may request an alternative to AI-assisted evaluation by emailing careers@hirify.global.com with a resume, job ID, and the subject line “Data Privacy Request.”