Technical Product Support Engineer (Semiconductor)

Location: Santa Clara, CA, United States; travel required 25% of the time. Relocation eligible.

Salary: $110,500–$152,000 per year

Company

hirify.global develops and services materials science and engineering solutions for semiconductor chips and advanced displays.

What you will do

• Provide technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
• Act as the intermediary and field escalation focal point between customers and the division, supporting field engineers, technicians, and product support personnel with diagnosis, troubleshooting, repair, and debugging.
• Support Alpha and Beta sites with installation, operation, calibration, servicing, and testing of new hardware, software, and processes.
• Initiate and review ECOs, ensuring that data supports fixes and communicating updates to the field.
• Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis.
• Create, review, and present technical documentation, system upgrade plans, support plans, CENs, and BKMs, and ensure field implementation.

Requirements

• Conceptual and practical expertise in the relevant discipline, with basic knowledge of related disciplines.
• Knowledge of best practices and how the area integrates with other functions; awareness of market competition and differentiators.
• Ability to solve complex problems, assess multiple information sources, and develop new perspectives on existing solutions.
• Ability to explain difficult or sensitive information and build consensus.
• Ability to act as a resource for less experienced colleagues and potentially lead small projects with manageable risks and resource requirements.
• Ability to work within broad guidelines and policies while influencing customer, operational, project, and service activities.

Culture & Benefits

• Full-time regular employment.
• Supportive culture focused on learning, development, career growth, and innovative customer solutions.
• Comprehensive employee benefits and health and wellbeing programs.
• Potential eligibility for bonus and stock award programs, as applicable.
• Equal opportunity employment and accessibility support are provided.