IT Field Support Specialist (HT2) (Government)

Location: Columbia, Maryland; office presence required a minimum of 5 days per week. The position is only available at the posted location and offers no relocation.

Salary: $62,800–$87,900 yearly.

Company

AT&T Global Public Sector provides secure, IP-enabled, cloud-based network solutions and professional services to the Federal Government.

What you will do

• Provide Tier 2 and Tier 3 onsite and remote support for workstations, servers, printers, peripherals, and teleconferencing equipment.
• Troubleshoot, repair, test, and maintain hardware, operating systems, fiber optic and Ethernet connectivity, telephone systems, modems, and multiplexers.
• Conduct site surveys, assess user and hardware requirements, and prepare technical diagrams, configuration documentation, installation schedules, and test reports.
• Install and configure hardware, network upgrades, associated cabling, and specialized interconnecting cables.
• Train site personnel, support end users, track issues through ticketing systems, and collaborate with IT teams, vendors, and business units.

Requirements

• High school diploma or GED.
• 3–5 years of relevant IT experience.
• 8570 certification required; Security+ certification highly preferred.
• Required clearance: TS/SCI with polygraph.
• Strong experience installing, repairing, and troubleshooting computer hardware and peripherals.
• Experience installing Windows operating systems, software applications, antivirus programs, and security patches; expertise with Windows 7 and Windows 10.
• Ability to interpret technical manuals and schematics; proficiency with Microsoft Word, Excel, PowerPoint, and Access.
• Familiarity with Active Directory security and policies and experience supporting end users remotely.
• Strong analytical, problem-solving, communication, organizational, time-management, and independent-working skills.
• Valid driver’s license, acceptable driving record, and eligibility to drive an AT&T company vehicle required. Ability to lift and move up to 50 lbs.
• Availability for an 8-hour shift scheduled between 6:00 AM and 6:00 PM, as determined by management.

Culture & Benefits

• Regular full-time schedule of 40 hours per week with onsite work.
• Medical, dental, and vision coverage; 401(k); paid time off and holidays, including at least 23 vacation days and 9 company-designated holidays.
• Paid parental and caregiver leave, additional sick leave where available, adoption reimbursement, disability benefits, and life and accidental death insurance.
• Tuition reimbursement, wellness programs, employee assistance programs, supplemental benefits, and discounts on eligible AT&T services and products.